Japanese Community Manager - Videogames

1 Month ago • 1 Years + • Community Management

Job Summary

Job Description

Keywords Studios seeks a Japanese Community Manager to engage players on social media, create content, and act as a liaison between players and developers. Responsibilities include reviewing community interactions, responding to player inquiries, crafting engaging social media content, moderating discussions, generating reports, and suggesting community growth initiatives. The ideal candidate will have native-level Japanese, excellent English (C1 or higher), 1+ years of gaming community management experience, strong communication skills, and a passion for video games and social media. This is a fully remote role with preferred working hours of 10 am to 6 pm JST, but flexibility exists.
Must have:
  • Native Japanese & excellent English (C1+)
  • 1+ years gaming community management experience
  • Strong communication & writing skills
  • Passion for video games & social media
  • Social media platform expertise (Twitter)
  • Community moderation skills
  • Data analysis & reporting
  • Proactive problem-solving & initiative
Perks:
  • Remote work
  • Work-life balance
  • Fun & inclusive company culture
  • Work on exciting global projects

Job Details

Please note the applications are open to candidates worldwide and is not limited to just Japan residents. Feel more than free to apply regardless of location as those are a 100% remote, work-from-home roles.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

Become the gaming community's rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! 🚀🎮

What are we looking for? Our Community Manager has a knack for the following skills:

Communication:

  • Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
  • Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
  • Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.

Analytics:

  • Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.

Leadership:

  • Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
  • Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.

Business:

  • Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

You'd be a great fit for this role if you have:

  • Native level in Japanese and excellent knowledge of English (C1 level or higher).
  • 1+ years experience in managing online communities within the gaming space.
  • Availability to work 10am to 6pm JST will be preferred, but there is flexibility on working hours.
  • Outstanding communication and writing skills to connect with players and team members effectively.
  • A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
  • Strong understanding and experience across various social media platforms (specially Twitter) ensuring seamless community engagement.

Phases of our recruitment journey:

• You send us your application with your updated resume.

• After reviewing your candidacy, we invite you to our online language assessment (Community Management, English and Japanese) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!

• Once you submit your test, the assessment will take approximately 3-7 working days to be evaluated.

• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. If successful then there will be a second/third interview with a Team Lead or an Operations Manager.

• At the end of our journey (approximately mid-end of April) - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Create, Globalize, Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

Similar Jobs

Trendyol - Category Professionals

Trendyol

Maslak, İstanbul, Türkiye (Hybrid)
5 Months ago
Playtika - Product Manager - Marketing

Playtika

Israel (On-Site)
4 Months ago
The Walt Disney Company - Senior Landscape Architect

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Month ago
Hitachi - CE Developers-Jul-2024

Hitachi

Bengaluru, Karnataka, India (On-Site)
5 Months ago
PlayStation Global - Senior Principal Programmer - PlayStation®5 Rendering API

PlayStation Global

London, England, United Kingdom (On-Site)
5 Months ago
Bungie - Principal Communications Manager

Bungie

(Hybrid)
3 Months ago
Wargaming - Community Manager (Native/Fluent English)

Wargaming

Prague, Prague, Czechia (Hybrid)
4 Weeks ago
PwC - Senior Associate to ESG (Environmental, Social and Governance)

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
6 Months ago
Ubisoft - PC Community Developer

Ubisoft

Malmö, Skåne County, Sweden (On-Site)
3 Months ago
PwC - Manager / Senior Manager Expert Reporting de Durabilité | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Easygo - Software Development Engineer - Payments (Sydney)

Easygo

Sydney, New South Wales, Australia (On-Site)
4 Months ago
Assystems - Ingénieur projet orienté conduite du changement H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
CloudHire - Customer Service Representative

CloudHire

India (Remote)
5 Months ago
Axinous - Staff Site Reliability Engineer

Axinous

United States (Remote)
1 Month ago
PwC - IN_Senior Associate_ServiceNow Developer _IN-IT Services Co_IFS_PAN INDIA

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
The Walt Disney Company - Lead Data Engineer

The Walt Disney Company

San Francisco, California, United States (On-Site)
4 Months ago
Maersk Careers - 4PL Customer Service Agent

Maersk Careers

Bangkok, Bangkok, Thailand (On-Site)
256 Years ago
The Walt Disney Company - Manager, Product Management - Localization

The Walt Disney Company

San Francisco, California, United States (On-Site)
2 Months ago
Xsolla - Frontend Engineer

Xsolla

Montreal, Quebec, Canada (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Metro Manila, Mandaluyong, Philippines

Nagarro - Staff Engineer

Nagarro

Cebu City, Central Visayas, Philippines (Remote)
5 Months ago
PwC - SAP SAC Professional Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
5 Months ago
Trend Micro - Backend Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
Token Metrics - Crypto Video Editor and Animator (Remote)

Token Metrics

Manila, Metro Manila, Philippines (Remote)
5 Months ago
Nagarro - Game Developer

Nagarro

Cebu City, Central Visayas, Philippines (Remote)
5 Months ago
NinjaVan - Creative Marketing Intern (Content Writing)

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
6 Months ago
CloudHire - Paid Search Coordinator

CloudHire

Philippines (Remote)
5 Months ago
PwC - Manager IT Assurance Services

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
ByteDance - Global E-commerce - Quality Assurance & Training Program Manager (QAT)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
Keywords Studios (Player Support) - Talent Acquisition Intern

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Twitch - Senior Manager - Corporate Communications

Twitch

San Francisco, California, United States (On-Site)
3 Months ago
The Walt Disney Company - Cast Member - Part Time

The Walt Disney Company

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Scopely - Director of Community

Scopely

California, United States (Remote)
1 Month ago
Panteon Games - Community Manager

Panteon Games

Ankara, Ankara, Türkiye (On-Site)
5 Months ago
GosuGamers - Social Community Executive (Thailand)

GosuGamers

Bangkok, Bangkok, Thailand (On-Site)
1 Month ago
Keywords Studios (Player Support) - Japanese Community Manager - Videogames

Keywords Studios (Player Support)

Tokyo, Japan (Remote)
1 Month ago
Krafton  - [Publishing Div. 2] inZOI(인조이) Publishing 채용

Krafton

Seoul, South Korea (On-Site)
3 Months ago
The Walt Disney Company - WTVD (ABC11) Community Engagement Intern, Fall 2025

The Walt Disney Company

Durham, North Carolina, United States (On-Site)
1 Month ago
Trailmix - Community Outreach/Insight - New Games (Contract)

Trailmix

London, England, United Kingdom (On-Site)
6 Months ago
Twitch - Art Direction Intern

Twitch

San Francisco, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Silesian Voivodeship, Poland (On-Site)

Katowice, Silesian Voivodeship, Poland (On-Site)

State Of São Paulo, Brazil (Hybrid)

Katowice, Silesian Voivodeship, Poland (Remote)

United States (Remote)

County Dublin, Ireland (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

Suginami City, Tokyo, Japan (Remote)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug