Deal Desk Manager - EMEA & APJ

Who we seek:

We’re looking for our first Deal Desk team member outside of the US, a Deal Desk Manager to support our EMEA & APJ Sales team, reporting to the Director, Deal Desk. Our Deal Desk team is based remotely. As a Deal Desk Manager, you will be responsible for scaling our deal-closing process and analyzing deal outcomes. Our ideal candidate is someone who has sales operations experience and can work in a fast-paced environment at a quickly growing company. 

What you’ll do:

• Collaborate with Sales and Legal through the contract negotiation process and make process improvement recommendations to create efficiencies
• Act as an advisor to the field on new business and renewal offers. You will work closely with the CRO and finance teams on preferred deal structure and will guide sales on pricing and contract options
• Guide sales and CSM teams on all renewal and new business deal items, advise the team on contract options and help the team close deals more quickly
• Support sales reps through quote creation in CPQ, including ensuring that contract terms accurately reflect the company’s interests
• Provide enablement to new joiners to the Sales team to help accelerate productivity
• Lead process improvement initiatives to support scalable deal processes
• Be the subject matter expert for the Sales team regarding our Finance policies, and ensure accurate reporting of financial metrics including ARR and revenue
• Partner with the product, security, and privacy teams on various cross-functional projects

What you’ll bring:

• 3-5 years of experience working with sales teams in a deal desk, sales operations, or sales support role
• Excellent communication (verbal & written) skills and the ability to manage cross-functional team communication
• Demonstrated attention to detail and organization skills 
• Strong analytical, quantitative, and problem solving skills 
• Shines in a fast-paced environment and is self-motivated to deliver results
• Experience in developing processes & procedures for scale, including change management 
• Experience with enterprise SaaS and complex deal structure
• Experience with Excel, Salesforce, and CPQ tools (Salesforce, Zuora, Subskribe, etc.)

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission always to stand out

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements 
• Other compulsory benefits based on country of residence

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