Delivery Advisor
Job Summary
Job Description
The Tesla Delivery Advisor is the primary point of contact for new customers, ensuring a delightful ownership experience. Responsibilities include welcoming customers, updating the CRM system with accurate delivery information, coordinating with Sales and Operations teams on pre-delivery and registration processes, preparing customer documents, managing vehicle registration prerequisites, hosting delivery appointments with new owner orientations, supporting the Sales Manager, contributing improvement ideas, demonstrating mastery of Tesla products and services, and staying current on industry trends. This role requires excellent communication, organization, and customer service skills, along with proficiency in Microsoft Office Suite and CRM tools. The position necessitates working evenings, weekends, and holidays and working across multiple systems. A valid driver's license with a clean driving history is required.
Must have:
- Excellent customer service
- Strong communication skills
- Proficient in Microsoft Office Suite and CRM tools
- Organizational and time management skills
- Ability to work evenings, weekends, and holidays
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP)
- Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
3 skills required
Job Details
What to ExpectWhat You’ll Bring
The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.
What You’ll Do- Welcome customers to the Tesla family by making their journey to ownership a delightful experience
- Regularly update the CRM system to ensure accurate and timely delivery information is available to management
- Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.
- Manage all prerequisites of the vehicle registration process for customer.
- Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
- Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
- Keep up with industry trends and best practices
- Comfortable working in a fast-paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Excellent communication skills and attention to detail
- Consistent record of customer service excellence
- Enthusiastic and passionate about the changes in the personal transportation industry
- Strong organization and time management skills
- Perform additional responsibilities as assigned to meet business needs
- Proficient with Microsoft Office Suite and CRM tools
- Ability to work evenings, weekends, and holidays
- Ability to work across multiple systems
- Bachelor's degree or equivalent combination of education and experience
- Valid driver’s license, 2-year minimum driving record required with a clean driving history
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.
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