Director of Product, Transaction Monitoring & Fraud

ABOUT THE ROLE

Tide is seeking a visionary Director of Product, Transaction Monitoring to lead our efforts in developing cutting-edge solutions to combat fraud and non-fraud financial crime across our product portfolio of accounts, cards and acquiring.  We are significantly stepping up our fraud controls especially around APP Fraud and continuously improving our non-fraud controls in Sanctions, Money Laundering, Terrorist Financing, Tax Evasion, Modern Slavery and Money Mules. We are strong believers in machine learning and AI, in using the comprehensive data we have, and are aiming to deliver high experience automated solutions.  This is a senior role, in which you will be responsible for defining the strategic direction of our Transaction Monitoring product suite globally, overseeing its development, and ensuring that Tide remains at the forefront of the industry in terms of compliance, security, and fraud prevention. You will report to Tide’s Director of Operations, Transaction Monitoring, as part of Member Operations.

As Director of Product, you will: 

• Own Product Strategy: Develop and execute a comprehensive product strategy for Transaction Monitoring & Fraud, aligning it with Tide's overall business goals and customer needs.
• Lead and mentor a team of product managers, designers, and engineers, fostering a culture of innovation, collaboration, and accountability.
• Stay abreast of industry trends, regulatory changes, and emerging technologies related to prevention and compliance.
• Oversee the end-to-end product development lifecycle, from ideation and design to development and release, ensuring that products are delivered on time and within budget.
• Ensure that Tide's Transaction Monitoring & Fraud products comply with all relevant regulations and industry standards, working closely with our compliance and legal teams.
• Advocate for user-centric design and research methodologies to ensure that our products meet the needs of our customers while mitigating financial risks effectively.
• Collaborate closely with cross-functional teams, including engineering, data science, customer support, and marketing, to drive successful product launches and ongoing improvements.
• Establish key performance indicators (KPIs) and regularly analyse product performance data to make data-driven decisions for product enhancements and optimisation.
• Manage the budget for the product team effectively, allocating resources to meet strategic objectives.
• Communicate product plans, progress, and achievements to executive leadership, investors, and other stakeholders.

WHAT WE ARE LOOKING FOR

• Proven track record of at least 10 years in product management, with a strong background in transaction and other ongoing monitoring or FinCrime more broadly prevention in technology-driven businesses and with an international remit.
• Deep Domain knowledge of the product solutions that support transaction monitoring and Fraud is a must; ideally with some exposure to the UK.
• Experience managing and leading cross-functional product teams across multiple locations and countries.
• Strong strategic thinking and analytical skills with the ability to drive product strategy and roadmaps.
• Excellent communication and stakeholder management skills.
• Familiarity with regulatory frameworks in the fintech and banking industry.
• Bachelor's degree in a related field, with an MBA or relevant certifications being a plus.
• A passion for innovation, fintech, and making a positive impact on the financial services industry.

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.