Email Technical Support Specialist
Job Summary
Job Description
This role involves supporting customer service operations through evaluation, monitoring, and analysis, implementing necessary changes. The specialist will respond to and resolve player issues via chat and email, including password resets. This position requires working on a shifting schedule, providing support 365 days a year, including weekends and holidays. The role focuses on delivering technical support and ensuring customer satisfaction through effective communication and issue resolution.
Job Details
- Support the customer service operations, including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Respond and support players' issues via chat and email, including but not limited to password resets and more.
- Work Schedule: Shifting Schedule
- Support 365 days a year, including weekends and holidays.
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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