Engagement Specialist

Engagement Specialist

Locations: Chicago, IL | Hybrid

Get To Know Us:

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Engagement Specialist - Chicago SS&C Eze is seeking an Engagement Specialist to join the OMS Product Specialist Trading Team. At SS&C Eze, we are passionate about investing in our employees and delighting our clients. This environment has helped us create a community focused on employee interests and well-being, innovation, and skill-building.

About the Team
The Product Specialist OMS Trading team sits right in the middle of the action. Our responsibility is to become experts in our product (Eze OMS) and collaborate with buy-side and sell-side traders, R&D stakeholders, and Engagement Managers to provide the best electronic trading workflows possible. You will prioritize daily high-priority electronic trading (FIX) requests with long-term and short term projects to keep our clients’ Trading Operations up and running. The role will also help develop and apply best practices to team procedures with an eye on constantly improving the overall efficiency of the work.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Manage a high volume of client connectivity requests for existing clients
• Work with new Eze OMS clients on implementing their electronic trading capabilities
• Build relationships and work collaboratively with internal and external stakeholders
• Set appropriate project expectations and follow through on deliverables
• Implement foundational elements of the SS&C Eze product suite with an emphasis on FIX and electronic trading
• Troubleshoot ambiguous software issues using internal resources and leveraging other product experts

What You Will Bring:

• Bachelor’s Degree from a related field
• Ability to manage multiple tasks and small projects across multiple clients at the same time
• Strong organization skills and must be detail-oriented
• Consistent positive attitude, even when dealing with difficult situations
• Must be able to manage expectations on deliverables to internal and external stakeholders
• Ability to understand key interdependencies and impact of work
• A motivated individual who is proactive about completing tasks and picking up projects
• Existing knowledge or ability to learn complexities of investment trading workflows

It would be great if you also had:

• Working knowledge of FIX protocols for version 4.0,4.2 and 4.4
• Experience working with buy-side and sell-side traders or trading operations roles
• SQL skills - comfortable composing complex queries to pull data and running statements to modify DB tables when necessary

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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