Executive/Sr. Executive - Technical Support

2 Months ago • All levels • Administrative • Account Management • Undisclosed

About the job

4 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

logo-development

presentation-skills

public-speaking

Job Description

Sinch seeks an Executive/Sr. Executive - Technical Support in Noida, India. Responsibilities include reviewing OPFs/POs/Agreements, overseeing Salesforce workflows, tracking new account progress, ensuring adherence to release checklists, monitoring traffic/errors, communicating updates, meeting SLAs/TATs, facilitating daily team meetings, and maintaining access forms for audits. The ideal candidate provides back-office support, manages tickets, collaborates with client-facing teams, validates data, and generates reports. Telecom background and strong presentation/communication skills are advantageous.

Must have:

Review OPF/PO/Agreements
Oversee Salesforce workflow
Track new account progress
Ensure adherence to checklists
Monitor traffic and errors
Meet SLAs/TATs
Manage tickets in CRM
Collaborate with client teams
Data validation
Report generation

Good to have:

Telecom background
Presentation skills
Public speaking skills
MS Office & CRM platforms

Perks:

Training & Development
Private Health Insurance
Work From Home/Hybrid
Subsidiary Lunch

Description

We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider – the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 4000 employees in more than 50 countries with one of our engineering hub at Noida location.

Our APIs and platform deal with over 145 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Executive/Senior Executive - Technical Support at its Noida (India) location.

Are you up for the challenge?

The essence of the role

Review OPF/PO/Agreements prior to processing.
Oversee the SalesForce workflow and assign tickets to the appropriate stakeholders.
Keep track of the progress on new accounts.
Ensure adherence to the new account release checklist.
Monitor traffic and errors reported during troubleshooting.
Maintain and communicate updates on the new account release progress to both internal and external stakeholders.
Guarantee that service level agreements (SLA) and turnaround times (TAT) for new account releases are met, and proactively address potential breaches of TAT.
Facilitate daily stand-up meetings among the technical support team, NAM team, and customer success team.
Keep access forms and documents up to date for ISO and other audits.