Growth Account Manager - Partner Content

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

The Growth Account Manager is a pivotal role that involves helping Coursera’s partners - both educational institutions and industry partners - succeed on our platform. The Growth Accounts team will be focusing on the opportunity with a large number of Tier 2 and 3 partners by engaging, launching, and growing these accounts through revenue generating activities. Each Growth Account Manager will work with a large portfolio of 40+ accounts, the primary goal being to advance these partners to Strategic Accounts for Coursera through increased account growth year-on-year, partner satisfaction and partner engagement. 

This role will focus on building strong relationships with these partners, assisting them from their initial starting period to launching their educational content on Coursera and continue supporting them in managing their entire content portfolio. You will also look for ways for these partners to grow further and reach more learners. As a Growth Account Manager, you’ll coordinate with multiple different internal teams, particularly marketing, operations and product to ensure that launches of new learning materials go smoothly. You’ll be the single touch point of contact for these partners therefore often providing important information and training to partners, helping troubleshoot any issues that partners face on the platform, and finding innovative ways to increase partner satisfaction. 

Past experience in account management, content creation/management or a related role would be beneficial in this role. You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, launching highly successful content and managing content portfolios. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scaleup environment.

Responsibilities:

• Revenue and Performance Growth: Through trusted partner relationships and effective content optimization, drive revenue growth and improve key performance metrics such as account growth year-on-year, partner satisfaction and partner engagement. Regularly reviewing the performance of our partners and identifying opportunities for them to grow further.  Conduct annual business reviews with partners, focusing on retention and expansion of existing relationships.
• Insights and Advisory: Provide partners with data and insights through a scaled approach, facilitating informed decision making and continuous improvement. Offer actionable recommendations to inform decisions, boost learner engagement and guidance on adopting and utilizing key platform features while facilitating a dynamic feedback loop for product improvements.
• Strategy Development through Data Analysis: Analyze complex data sets to identify key strategies that enhance content performance; develop compelling business cases for both internal and external stakeholders to support these strategies. 
• Educational Content Oversight: Project manage all content launches within the assigned portfolio, ensuring timely, high quality content delivery. Manage ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera’s guidelines, and fulfills partner expectations.
• Partner Management: Execute crucial partner management duties, including regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions. Adopt a scalable approach to re-engage partners, ensuring satisfaction and fostering self sufficiency throughout the process.
• Operational Excellence: Streamline account management processes to increase scalability and improve account ratios, enabling efficient support across a growing partner base. Find creative and innovative methods to delight partners at scale.

Basic Qualifications:

• 7+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector
• Strong project management skills, with experience managing content launches and coordinating with cross functional teams
• Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success
• Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management

Preferred Qualifications:

• Familiarity with online education content, platform support, and partner onboarding processes
• Experience implementing scalable account management processes to drive growth and efficiency
• Strong analytical skills, capable of using data to inform strategic recommendations and optimize partner outcomes
• Level-headed temperament, ability to make quick judgments and defend decisions
• Entrepreneurial drive with a resilient work ethic
• Experience with generative AI for optimizing effectiveness and efficiency
• Prior experience in consulting
• MBA or equivalent from a top university

If this opportunity interests you, you might like these courses on Coursera:

• Operations and Process Management, Illinois Tech 
• Generative AI for Data Analysts Specialization, IBM
• The Strategy of Content Marketing, University of California, Davis

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