Head of Quality Assurance

1 Month ago • 5 Years + • Quality Assurance

Job Summary

Job Description

The Head of Quality Assurance (QA) leads quality management efforts to ensure software, systems, and user experiences meet high standards. This role demands deep understanding of agile development, gaming compliance, and user expectations in a fast-paced, regulated industry. Key responsibilities include defining and implementing QA strategy, establishing quality benchmarks, designing testing frameworks for igaming platforms, implementing automated testing, building and mentoring a QA team, optimizing QA processes, integrating QA into DevOps, driving innovation in testing methodologies, monitoring KPIs, and collaborating with product and customer service teams to enhance user satisfaction. The ideal candidate will drive quality strategies that enhance operational efficiency and deliver exceptional user experiences.
Must have:
  • Define and implement QA strategy
  • Establish quality benchmarks
  • Design testing frameworks
  • Implement automated testing
  • Lead and mentor QA team
  • Optimize QA processes
  • Integrate QA into DevOps
  • Monitor KPIs
  • Collaborate with product and customer service teams
Perks:
  • Hybrid working arrangements
  • Health Insurance coverage
  • Health and Wellbeing Allowance (350 EUR annually)
  • Day off on birthday
  • Me Time day off each year
  • Free lunches in the office

Job Details

Description

The Head of Quality Assurance (QA) leads the quality management efforts to ensure that all software, systems, and user experiences meet the highest standards of performance, reliability, and compliance. This role requires a deep understanding of agile software development, gaming compliance regulations, and end-user expectations in a fast-paced, highly regulated industry. The ideal candidate will drive quality strategies that enhance operational efficiency and deliver exceptional user experiences.

Key Responsibilities:

Leadership

  • Define and implement the QA strategy across all the service offerings within the organisation.
  • Establish quality benchmarks for software performance, scalability, security, and compliance.

Framework and Strategy

  • Design and oversee testing frameworks for the internal igaming platforms.
  • Implement automated testing strategies to optimize QA processes and accelerate product release cycles.

Team Management

  • Build, lead, and mentor a high-performing QA team, including test engineers and automation specialists.
  • Foster collaboration between QA, development, and operations teams to embed quality into the software development lifecycle.
  • Conduct regular performance reviews and ensure continuous professional development of the QA team.

Process Optimization

  • Implement and refine agile QA practices, including continuous integration and continuous deployment (CI/CD).
  • Work with development teams to integrate QA into the DevOps pipeline and align testing efforts with release goals.
  • Drive innovation in testing methodologies, tools, and technologies to stay ahead of industry trends.
  • Monitor key performance indicators (KPIs) such as defect density, test coverage, and release quality to identify areas for improvement.

Customer-Centric Approach

  • Collaborate with product and customer service teams to address player feedback and improve user satisfaction.
  • Ensure that the QA function prioritizes a seamless, engaging, and error-free gaming experience.
  • Partner with product owners to define acceptance criteria and test cases for new features.

Qualifications and Skills

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. 
  • 5+ years in QA roles, with a minimum of 3 years in a leadership capacity, preferably in IT or iGaming.
  • Exceptional team leadership and stakeholder management skills.
  • Proven experience in managing QA for high-traffic web applications.
  • Expertise in test automation tools (such as Selenium, Appium, JMeter) and defect tracking systems (such as Jira).
  • Strong knowledge of CI/CD tools (e.g., Jenkins, GitLab) and version control systems.
  • Ability to inspire a culture of quality and continuous improvement across the organization.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences.

Benefits

  • Exciting opportunities for career growth
  • Hybrid working arrangements
  • Health Insurance coverage
  • Health and Wellbeing Allowance (350 EUR annually)
  • Enjoy a day off on your birthday!
  • Take a 'Me Time' day off each year
  • Free lunches in the office

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About The Company

We are an award-winning iGaming platform and sportsbook provider supplying industry-leading solutions to our partners and their players. We specialise in helping online and land-based operators expand their iGaming and sports betting business on a global scale, focusing on innovation and customisation to power localised customer experiences and intimate user journeys. As a regulated markets specialist, we offer compliant entry into 36+ complex regulated markets around the world.


Our powerful iGaming platform is built to be scalable, open and user-centric, rapidly integrating with our partners' existing tech and preferred third parties. It provides a personalised user experience through our suite of real-time marketing tools, real-time data, and real-time rules engine, allowing our partners to build their own automated bespoke rules, without the need for coding knowledge.


Our sportsbook is built mobile-first and provides a premium player experience through our Bet builder, comprehensive Live betting capabilities and Player props. Our partners benefit from tailored odds, personalised margins, and risk management strategy, increasing the players’ personalised experience. Our partners benefit from an in-house trading team available 24/7 through direct communication channels, delivering unparalleled agility and service to all our partners, around the clock.


General enquiries: sales@gig.com

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