HR Operations

• Promptly handle HR tickets and orders, including complex customer requests, using workflow management tools
• Provide general advice on individual staff-related matters Maintain HR data accuracy, including salary-relevant information, and monitor order completion and deadlines
• Prepare and maintain standard HR documents (contracts, correspondence, certificates) as per system and process requirements
• Respond to internal and external communication, including health insurers and authoritie Support transaction processes and resourcing tasks in related HR areas
• Provide accurate and timely responses to employee and manager inquiries using knowledge tools
• Develop and maintain process documentation and FAQs based on updates or newly identified requirements
• Report IT incidents and collaborate on effective solutions
• Escalate process issues or disruptions as needed and track resolution
• Support Product Management in enhancing HR service quality and customer experience
• Collaborate with other departments and support them according to business needs
• Train new joiners when necessary and provide guidance to junior colleagues
• Continuously suggest process, procedural, and technological improvements
• Ensure personal tasks are completed on time and aligned with defined processes

Take on additional tasks assigned by the supervisor based on business needs