Implementation Engineer - Fresher

7 Hours ago • Upto 1 Years • DevOps

Job Summary

Job Description

As an Implementation Engineer at Helpshift, you will work with programming languages (Python, JavaScript, bash, powershell, C#), version control (Git), and cloud solutions (AWS or Azure). You'll collaborate with partners, build integrations, and assist with proof-of-concepts for enterprise customers. Responsibilities include analyzing existing implementations, using Helpshift's administrative tools, and optimizing the onboarding process. Strong communication and problem-solving skills are essential, along with experience with SaaS concepts like APIs and SDKs. You'll work closely with customer success managers and sales teams to ensure customer success. The role requires excellent time management and the ability to manage multiple projects simultaneously.
Must have:
  • Programming (Python, JS, etc.)
  • Git experience
  • Cloud (AWS/Azure)
  • SaaS knowledge (APIs, SDKs)
  • Excellent communication
  • Problem-solving skills
  • Time management
  • Data analysis proficiency
Good to have:
  • Go, Node.js, Powershell
  • Consulting/Pre-sales experience
  • Technical project management
  • Visual storytelling
Perks:
  • Hybrid setup
  • Worker's insurance
  • Paid Time Off

Job Details

Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

  • Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
  • One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
  • Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
  • Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
  • Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Coupons.com and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

Responsibilities:

· Exposure of programming languages (Python, JavaScript, bash, powershell, C#)

· Familiarity with version control systems such as Git

· Collaborate with Implementation partners

· Assist with proof of concepts for strategic and enterprise customers

· Work side-by-side with customers to design, build, and deploy complex integrations

· Establish partnerships and strategic relationships with contacts at our biggest brands

· Time management is critical and should be able to manage multiple tasks/projects simultaneously.

· Analyze and audit existing Helpshift implementations for the purpose of making improvements

· Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions

· Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product

· Continually optimize the overall onboarding process with improvements to documentation, training, and other customer-facing content

Requirements

· Exciting to work for translating ambiguous customer requirements into actionable technical solutions

· You are exposure with any of: Python, Go, C#, Node.js, Powershell

· You are exposure with deploying cloud solutions on AWS or Azure (preferred)

· You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing

· You are exceptionally organized

· Understanding of Object Oriented Programming concepts

· You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated

· You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike

· You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel

· You are curious about complex systems and a natural problem solver

· Build rapport with customers as a consultative seller

· Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time

· Good to have - You have an internship exposure in SaaS in a specialization such as consulting services, technical pre-sales or technical project management

Benefits

  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs
  • Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability statusPrivacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Similar Jobs

PearlAbyss - Junior System Engineer

PearlAbyss

(On-Site)
1 Month ago
Microsoft - Research Intern - Memory & Orchestration in Large Language Models

Microsoft

Redmond, Washington, United States (On-Site)
1 Month ago
ByteDance - Software Development Engineer Graduate (Network Monitoring & Alerts) - 2025 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
Demonware - Expert Engineer, Accounts and Authentication

Demonware

Dublin, County Dublin, Ireland (Hybrid)
4 Months ago
The Walt Disney Company - Sr Machine Learning Engineer

The Walt Disney Company

Los Angeles, California, United States (On-Site)
2 Months ago
CorroHealth - Site Reliability Engineer

CorroHealth

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
Interactive Brokers - Senior Systems Engineer- Microsoft M365/Active Directory

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
4 Months ago
Oportun - Senior ML Engineer

Oportun

India (Remote)
3 Months ago
Matific - Senior DevOps Engineer/ Lead DevOps

Matific

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Months ago
Ubisoft - DevOps Linux Administrator

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scanline VFX - Senior Pipeline Developer (Houdini)

Scanline VFX

London, England, United Kingdom (Remote)
3 Months ago
Microsoft - Applied Scientist: Microsoft AI Development Acceleration Program, Cambridge

Microsoft

Cambridge, Massachusetts, United States (On-Site)
1 Month ago
Wind River Systems - Field Application Engineer

Wind River Systems

United States (On-Site)
3 Months ago
CAUSE AND FX - Lead Camera TD

CAUSE AND FX

Auckland, Auckland, New Zealand (Hybrid)
1 Month ago
Morning Star - ESG Research Senior Analyst

Morning Star

Bucharest, Bucharest, Romania (Hybrid)
4 Months ago
Netflix - Analytics Engineer 6 - Content Delivery Systems

Netflix

United States (Remote)
1 Month ago
GoTo Group - FP&A Manager - Data Specialist

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
3 Months ago
Avataar - Senior Research Engineer

Avataar

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Integra Connect - Site Reliability Engineer

Integra Connect

Karnataka, India (On-Site)
8 Months ago
Microsoft - Principal Software Engineer

Microsoft

Noida, Uttar Pradesh, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

Quizizz - Platform Engineer

Quizizz

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Info Stretch - Senior Engineer

Info Stretch

Pune, Maharashtra, India (On-Site)
3 Months ago
Nagarro - Staff Consultant ,SAP Analytics Data Manageme

Nagarro

India (Remote)
3 Months ago
Virtusa - Automation SDET

Virtusa

Karnataka, India (On-Site)
6 Months ago
PwC - Conversational AI Architect-Senior Associate

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
KPIT - Autosar Ethernet Experts

KPIT

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Assystems - Manager / Senior Manager - Finance

Assystems

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Dream Sports - Manager - Product Content

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Nagarro - Senior Analyst, UXD

Nagarro

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Accor - Talent and Culture Coordinator

Accor

Maharashtra, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

Luxoft - Principal/Lead GCP Cloud Modernization Engineer

Luxoft

New Delhi, Delhi, India (Remote)
2 Months ago
Vontier - Device Management Lead

Vontier

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Sony Interactive Entertainment - Server-Side Engineer, Lead Candidate (PlayStation™Network Online Score Ranking, etc.)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
1 Month ago
ASSIST Software - Azure DevOps Engineer

ASSIST Software

Suceava, Suceava County, Romania (Remote)
3 Months ago
Rackspace Technology - AWS Engineer IV-IN (R-20541)

Rackspace Technology

Gurugram, Haryana, India (Remote)
1 Month ago
Microsoft - Software Engineer 2

Microsoft

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Visa - Sr. Site Reliability Engineer, Product Reliability Engineering - Middleware

Visa

Austin, Texas, United States (Hybrid)
1 Month ago
Brillio - DB Migration Engineer - R01531207

Brillio

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
ByteDance - SRE and DevOps Tech Lead - Edge Cloud Infrastructure - London

ByteDance

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Pasig, Metro Manila, Philippines (Hybrid)

Maharashtra, India (Hybrid)

Pasig, Metro Manila, Philippines (Hybrid)

California, United States (Remote)

Canada (Remote)

Canada (Remote)

Mexico (Remote)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug