Implementation Engineer - Fresher

Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals.These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

• Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
• One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
• Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
• Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Coupons.com and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

Responsibilities:

· Exposure of programming languages (Python, JavaScript, bash, powershell, C#)

· Familiarity with version control systems such as Git

· Collaborate with Implementation partners

· Assist with proof of concepts for strategic and enterprise customers

· Work side-by-side with customers to design, build, and deploy complex integrations

· Establish partnerships and strategic relationships with contacts at our biggest brands

· Time management is critical and should be able to manage multiple tasks/projects simultaneously.

· Analyze and audit existing Helpshift implementations for the purpose of making improvements

· Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions

· Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product

· Continually optimize the overall onboarding process with improvements to documentation, training, and other customer-facing content

Requirements

· Exciting to work for translating ambiguous customer requirements into actionable technical solutions

· You are exposure with any of: Python, Go, C#, Node.js, Powershell

· You are exposure with deploying cloud solutions on AWS or Azure (preferred)

· You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing

· You are exceptionally organized

· Understanding of Object Oriented Programming concepts

· You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated

· You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike

· You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel

· You are curious about complex systems and a natural problem solver

· Build rapport with customers as a consultative seller

· Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time

· Good to have - You have an internship exposure in SaaS in a specialization such as consulting services, technical pre-sales or technical project management

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability statusPrivacy Notice
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