Implementation Manager

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Customer Services is an integral part of our growth and success. This division's mission is to continuously enhance the Customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

We are looking for a Implementation Manager to assist a growing team responsible for providing a best-in-class service to the largest financial institutions across the globe in the regulatory space. If you have the curiosity to learn new technology and thrive from building new relationships, this position may be right for you.

• Act as a delivery manager and assist our Cloud clients in the context of onboarding during the implementation of our Capital Market and Regulatory Reporting solutions.

• Handle all project deliverable ETAs and create the relevant subtasks.

• Create and maintain checklists for tracking purposes.

• Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud Integration

• Promote implementation of best practices and technical guidance

• Work closely with our Cloud Operations team to breakdown and schedule implementation tasks

• Follow-up Cloud onboarding issues and ensure Support and Engineering are provided with all relevant information.

• Maintain consistent client-facing implementation documents as well as internal procedures and implementation methodology.

What We Expect

• 6-8 years experience working in IT projects within the capital markets industry

• Must have had exposure to a project environment or have support experience (at least 2 years) from a technical or functional perspective

• Bachelors and/or Masters degree in Computer Science or I.T

• Good communication skills

• Ability to build good relationship with clients and internal teams

• Someone who can work hands-on with customers and other Nasdaq departments

• Ability to articulate procedures and create a re-usable reference document

• Superb attention to detail, an organized approach in a multi-tasking environment, and strong problem-solving/facilitation abilities

• Understanding of Cloud concepts

• Can accommodate occasional weekend work

• Ability to be flexible with working schedule

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.