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Job Description
Contact Center Technology Solutions (CCTS) team is responsible for development and maintenance of the Contact Center platform solutions. The resource identified will be responsible in delivering best in-class Genesys customer experience solution through the implementation of Genesys Framework. Ideal candidate must have proven experience in the contact center technologies and hands on implementation experience in Genesys suite of technologies with Genesys experience a must.
Responsibilities:
Development and maintenance of the Contact Center Technology solutions specializing in Genesys Engage and Cloud but not limited to it.
Implementation and execution of Contact Center strategy for voice, chat and email channels.
Owns the shared responsibility of platform availability, day to day operations and security.
Work with global staff to ensure that the platforms security is not compromised through continuous remediation of open vulnerabilities.
Maintain open communication with internal staff and vendors such as Genesys Tech Support.
Ability to work on multiple initiatives and tasks to meet the required delivery timeline, working in collaboration with various business partners, project managers, technology vendors and customers.
Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk.
Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.