Implementation Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a highly motivated and experienced Implementation Manager to oversee and drive the successful deployment of cloud solutions for our Criminal Justice clients. The ideal candidate will have a strong technical background, excellent leadership capabilities, and a drive for establishing effective processes within the team. You will guide a team of engineers and architects, ensuring timely and efficient implementation of scalable, secure, and robust cloud environments that align with business and customer requirements.

With nearly 40 years of experience and over 3,000 customers, NICE supports various public safety and criminal justice agencies—including emergency communications, law enforcement, prosecutors, defenders, and courts—in their digital transformation efforts. We enable them to efficiently manage digital evidence and data from start to finish, helping them uncover the truth more swiftly.

NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?   

• Leading, mentoring, and managing a team of customer-facing engineers and architects to deliver high-quality cloud solutions.
• Fostering collaboration and knowledge-sharing within the team to drive innovation and operational excellence.
• Developing a culture of process adherence, including documentation and verification, to ensure on-time delivery pf every project, escalating risks and roadblocks when needed.
• Overseeing the team’s design, execution, and verification work , tailored to each customer’s environment from common templates.
• Collaborating with customer stakeholders to define requirements, deliverables, and success criteria.
• Ensuring your team delivers client satisfaction by implementing solutions that exceed expectations.
• Providing post-implementation hand-over, support and training as needed.
• Supporting pre-sales activities as needed.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in implementing complex software solutions for multiple customers, including at least 2 years in a leadership or management role, directly managing technical engineers
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. (We use Azure.)
• Strong understanding of system and data workflows. Including test and verification.
• Hands-on experience with tools such as Elastic Search and SQL.
• Strong problem-solving skills with a focus on delivering results in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Experience with Agile methodologies and project management tools – an advantage
• Network, security, and compliance background – an advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6186
Reporting into: Director of Professional Services
Role Type: Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.