IN-Manager_Service Now Developer_ Application Technology_ Advisory_Kolkata

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

A career within Enterprise Architecture services, will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives, assessing solution options, and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms, manage large volumes of client data, develop compliance procedures for data management, and continually researching new technologies to drive innovation and sustainable change.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career within Service Now, will provide you with the opportunity to help our clients leverage Service Now  to enhance their customer experiences.

Responsibilities:
    Roles and Responsibilities:
•    Consultant shall be responsible for the software delivery including development, configuration, maintenance and installation of third-party packages and software integration efforts.
•    Consultant shall be responsible for the development and support of the ServiceNow GRC/IRM solutions.
•    The role requires a pro-active/independent, strong software engineering skilled individual that knowns scripting techniques and software development/delivery methods (SDLC, CI/CD).
•    Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
•    Working as an Ops engineer to fix bugs.
•    Working in larger projects as developer to support initial implementation of new ServiceNow features.
•    Working in DevOps to maintain ServiceNow platform versions (i.e., Release upgrade)

Mandatory skill sets:
    1.    Experience in development and customization of ServiceNow solutions.
2.    Hands-on experience in implementation of 1-3 IRM/GRC projects including Policy and Compliance management, Risk management, Audit Management. Experience in implementing VRM/TPM would be an added advantage. 
3.    Hands-on experience in defining Flows, workflows, business rules, script includes, client scripts, script action, reports, dashboards, ACL
4.    Hands-on experience in implementing integrations. Integration Hub experience would be an added advantage.
5.    Familiar with Agile Methodology.
6.    Experience in working in agile/scrum delivery teams/DevOps
7.    Self-starter and able to handle concurrent tasks with appropriate priority
8.    Ability to challenge and debate issues of importance to the organization
9.    Good interpersonal skills and a collaborative management style, both face-to-face and virtually
10.    Good English communication skills both verbal and written.
11.    ServiceNow CSA/CAD/Both Certification is mandatory. CIS – IRM would be an added advantage. 

Preferred skill sets:
    1.    Service Portal development in ServiceNow 
2.    Experience in Product evaluation
3.    Integration experience with infrastructure monitoring solutions 
4.    Exposure in defining UX
5.    ITIL certified: Foundation V3, Foundation 4
6.    ITIL & ServiceNow certified. ServiceNow CSA certification is preferred
7.    Micro-certification on ATF is preferred.
8.    CIS – IRM would be an added advantage. 

Years of experience required:
    10+

Education qualification:
    BE/B.Tech/MBA
 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SME Management

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date