Institutional Client Support Specialist

Envestnet is seeking a Institutional Client Support Specialist to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location.

Envestnet is transforming the way financial advice is delivered through its connected technology, advanced insights, and asset management solutions – backed by industry-leading service and support. Since 1999, Envestnet has served the wealth management industry and today supports trillions in platform assets, serving over a hundred thousand financial advisors. The vast majority of the nation’s leading banks, the largest wealth management and brokerage firms, and over 500 of the largest RIAs rely on Envestnet’s wealth management platform and solutions to drive business growth, boost productivity, and deliver better financial outcomes for their clients. 

Envestnet’s Strategy:

• Deliver the industry-leading wealth management platform, powered by advanced data and insights 
  
• Leverage our scale and efficiencies to serve our clients’ needs comprehensively 
  
• Enable financial advisors to deliver more holistic advice – reflecting a more complete view of their clients’ financial lives, and in a more connected environment
  

For more information, please visit www.envestnet.com.

Job Summary: 

The Institutional Client Support Specialist is responsible for establishing client relationships and resolving operational process issues based on established procedures and guidelines.

Job Responsibilities:

• Establish and manage relationships with clients and provide optimal service support.
  
• Assist in Institutional Portfolio Administration (IPAS) for specific institutional customers with complex managed models.
  
• Execute asset allocation changes and fund swaps.
  
• Facilitate best practice process management with various operational and administrative areas of the organization.
  
• Establish and maintain strong and cooperative relationships with key contacts in the financial industry to foster a cooperative environment for the resolution of problems and/or errors.
  
• Research and resolution on trade execution, including unexecuted, untimely, pending and rejected trades.
  
• Review of execution trace to explain rebalancing logic on specific trades generated by advisors.
  
• Submit trade file for advisors with no access to Direct Trade on the platform.
  
• Perform quality assurance of rebalance recommendations.
  
• Assist internal department (Portfolio Administration) with trade execution during periods of high trade volumes.
  
• Perform daily duties within the "Advisor as Portfolio Manager" model including support of internal departments in direct contact with advisors to research and detail trade execution, trade failure and general trade/industry rules and regulations.
  
• Suggest potential improvements to client service and risk management procedures.
  
• Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested. 
  
• As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.
  

Required Qualifications: 

• 1-3 years of relevant experience.
  
• Proficiency in operational processes and workflows in at least two areas: Portfolio Administration, Model Management, Overlay Services, Managed Account Services, Product Data Administration, etc.
  
• Knowledge of the securities industry, various types of investment vehicles, and trading methods.
  
• Knowledge of general securities rules as well as financial industry regulations and terminology.
  
• Well organized, with strong attention to detail.
  
• Ability to work under pressure and adjust to changing priorities.
  
• Ability to critically analyze information and make sound judgments and recommendations based on established procedures and guidelines.
  
• Team-oriented attitude; works well in a team environment.
  
• Strong verbal and written communication skills.
  
• Strong mathematical, analytical, and problem-solving skills.
  
• Proficient with Microsoft Word and Excel
  

Envestnet: 

• Be a member of an innovative and industry leading financial technology and solutions company 
  
• Competitive Compensation/Total Reward Packages that include:
  
  • Health Benefits (Health/Dental/Vision)
    
  • Paid Time Off (PTO) & Volunteer Time Off (VTO)
    
  • 401K – Company Match
    
  • Annual Bonus Incentives
    
  • Parental Stipend 
    
  • Tuition Reimbursement
    
  • Student Debt Program
    
  • Charitable Match 
    
  • Wellness Program
    

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