IT Service Support Intern

Description

The Role:

Logitech is looking for an IT Service Support Intern to provide IT support and training to our end-users across India and other regions. The role requires a service-oriented mindset, along with creativity in problem-solving. We are seeking an individual who is open, flexible, and a strong communicator. If you enjoy participating in projects and tackling challenges, this is an ideal opportunity for you.

The IT Employee Experience & Services Team is a global team that collaborates with other departments to support end users and IT equipment at Logitech sites.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:

• Provide IT service support, guidance, and training to end-users for various IT devices, applications, or processes.
• Troubleshoot hardware and software issues both locally and remotely.
• Conduct IT onboarding activities for new employees.
• Assist in the discovery of new IT business tools to support our business users and internal IT teams.
• Collaborate with internal IT teams on system testing, integration, and maintenance.
• Participate in product testing with business groups.
• Seek, suggest, evaluate, and implement process and technology improvements.

  Key Qualifications:

  To be considered, you must bring the following minimum skills and behaviors to our team:

• Experience in end-user desktop support
• Proficiency in troubleshooting Windows 11, M365 and MacOS
• Knowledge of Google Workspace
• Strong communication skills, with comfort in working with various stakeholders
• Good knowledge of hardware installation, cabling, and troubleshooting
• Troubleshooting skills for bug identification and resolution
• Strong customer service skills
• Excellent teamwork skills
• Ability to work independently within a remote team
• Fluent in English
  Additional Preferred Skills:
  • Knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, or similar tools
  • Familiarity with advanced printer/peripheral device troubleshooting and patch management
  • Project management/design thinking skills

  Education:

• Obligation to complete high school education

• Currently pursuing an IT diploma/college or seeking a first IT-related experience