IT Support / Helpdesk Associate
Job Summary
Job Description
- MR/VR/AR hardware knowledge
- Technical troubleshooting skills
- Excellent communication skills
- Customer service orientation
- Inventory management
- Windows user support
Job Details
Your Responsibilities
- Set up, configure, and ship MR equipment and hardware systems to customers, ensuring timely and accurate delivery.
- Provide first-level technical support to employees and external customers, addressing inquiries and resolving issues promptly to maintain smooth operations.
- Meticulously maintain and organize inventory of all hardware and MR equipment, ensuring optimal stock levels and readiness for deployment.
- Assist Windows users with technical support, troubleshoot issues, and perform account maintenance as needed.
- Conduct onsite workshops with customers focused on hardware installation and usage, building relationships, ensuring customer satisfaction, and representingrealworld one with professionalism and dedication.
Qualifications
- Currently enrolled as a sophomore or junior in a degree program and available for part-time work during the academic year.
- Strong understanding of IT technologies, with a keen interest in MR/VR/AR and hardware systems.
- Friendly, customer-focused personality committed to delivering high-quality service, exceeding customer expectations, and representingrealworld one's values with professionalism.
- Excellent organizational abilities with an independent and proactive working style.
- Highly motivated with a hands-on mentality, eager to contribute to a dynamic team focused on excellence and quality.
- Strong communication and customer interaction skills, with the ability to build lasting relationships, ensure customer satisfaction, and represent realworld one positively in customer interactions.
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About The Company
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).
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