IT Support Officer

Provide high-quality helpdesk support as part of a collaborative IT team working across some of Melbourne's most exciting iGaming brands.

What's in it for you?
Are you a tech enthusiast with a sharp eye for detail? Do you thrive in a fast-paced environment? If you’re passionate about technology and problem-solving, we may have the perfect opportunity for you as our next IT Support Officer. At Easygo, we’re looking for someone who loves resolving technical issues, problem-solving and providing a high level of Helpdesk service. In this role, you'll have the chance to make an impact while continuously growing your technical skills.

This is not your typical helpdesk or IT support role. As an IT Support Officer, you’ll play a key role in investigating complex issues and finding technical solutions to help our teams run smoothly. If you're a critical thinker with a passion for technology, an eye for detail and an interest in the iGaming industry, this is the role for you!

Your role with us:

Your mission, should you choose to accept it, is to: provide general IT duties to our workforce of 400+ people in our Melbourne office, assist the IT team with helpdesk tickets, staff onboarding, and general IT problem-solving. You will be assisting Easygo to transition the company from its startup origins to a larger scale, rapidly evolving tech company. There will be a physical labour element to this role which will require you to get hands-on with desk moves, installing monitors, and taking care of day-to-day business as usual tasks. You will be a first responder to IT tickets being raised on Jira and solve them yourself or triage the tickets and call out for help when needed. You will also set up AV equipment in our meeting rooms and ensure our iPad booking system is running smoothly. You will know your way around a HDMI cable and Macs as well as having the ability to work independently and manage your time effectively.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do: 

• Receive and apply on-the-job training, demonstrating a passion for continual learning and skills growth.
• Be one of the first responders for internal IT issues and tickets within Easygo.
• Provide technical assistance, including in-person on-site deskside support.
• Interact with stakeholders to escalate and resolve IT issues in a timely manner.
• Assist with maintaining IT equipment including networking and laptops and more.
• Support office infrastructure including meeting room systems and AV equipment. 
• Onboarding tasks including set up of workstations and desks for new starters.
• Other ad-hoc tasks as requested by the IT Manager.
• Document all actions, troubleshooting steps, and decisions made during problem-solving.
• Contribute to the team's success by identifying areas of improvement and suggesting innovative solutions.

What you will bring: 

• Prior experience in a technical support or helpdesk role.
• Demonstrated analytical thinking and problem-solving abilities, with a keen attention to detail.
• Good working knowledge of both Windows and MacOS is desirable.
• Natural talent for computing and an interest in IT and Technology.
• Good communication skills, with an ability to explain technical issues to non-technical people.
• Proactive and adaptable, with an ability to work with minimal supervision in a fast-paced environment.
• Strong team player, dedicated to team success and continual improvement.

Bonus points if you also have:

• A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
• Exposure to iGaming or related industry is an advantage, but not a requirement.
• Knowledge of databases, spreadsheets, large datasets and/or manipulating data queries.

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform 
• Paid volunteer day
• Two full-time barista’s who will make your daily coffee, tea or fresh juice!
• Daily catered breakfast
• Massage Wednesdays - we get professionals to do this!
• Team lunches and happy hour in the office from 4pm on Fridays
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• Help yourself drinks fridges and snack shelves

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.