L2 Production Support Engineer
About the job
SummaryBy Outscal
- 6-9 years' Capital Markets app support
- Strong ITIL process knowledge
- Windows/Linux platform expertise
- Scripting (Shell, Python, SQL)
- Database knowledge (Oracle, SQL Server)
- Monitoring tools (Splunk, ITRS, Dynatrace)
- Troubleshooting and problem-solving skills
- Java-based application support
- STP trade processing knowledge
- Murex interface experience
- Automation (shell scripting, ITRS, Splunk)
- Cloud platform knowledge
- CI/CD pipeline knowledge (uDeploy)
Project description
Luxoft is one of the leading service providers for Banking and Capital Market customers.
Luxoft has been engaged by an large Australian bank for providing L1/L2 Application Monitoring and Production Support services for business-critical applications and interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who have relevant skills & experience and are willing to work in shifts.
Responsibilities
Production Environment monitoring & Issue Resolution
Control SLA and notify Luxoft management or the client in case of unexpected behavior
Support end-to-end data flows and health and sanity checks of the systems and applications
Escalate the issues (internally to Group lead/PM) with environment and application health
Logs review and data discovery in database tables for investigation of workflow failures
Investigate and supply analysis to fix application/configuration issues in the production environment
Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed
Regular update on issue status until addressed, notifying the client on status changes; expected time to address
Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status
Working with business user's service requests, which includes investigation of business logic and application behavior
Work with different data format transformation processes (XML, Pipeline);
Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues
Work with middleware and schedulers on data flow and batch process control
Focus on continuous proactive service improvement and continuous learning
Ensure customer service excellence and guaranteed response within the SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated
Ensuring all incident tickets are resolved in a timely and comprehensive manner
Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution
Bachelor's Degree from a reputed university with good passing scores
Skills
Must have
6 to 9 years of relevant experience in supporting Capital Markets applications.
Strong Knowledge in ITIL process(Incident/Problem/Change/Release management). Active participation in major incident bridge calls and PIRs.
Strong Knowledge in Windows and Linux platforms.
Participation in DR exercises along with good production support experience. Knowledge of application documentation like IAM/RBAC/BDD/DR docs.
Strong knowledge in scripting/programming languages like Shell scripting/Python/SQL Scripting/Windows PowerShell.
Strong knowledge of any Database (Oracle, SQL Server, Sybase)
Strong problem-solving and troubleshooting skills.
Good knowledge of monitoring tools like Splunk, ITRS, and Dynatrace along with Dashboard and alert/monitoring configuration.
Good knowledge of any cloud platforms along with Java-based applications.
Good understanding of CI-CD pipelines along with knowledge in uDeploy configuration.
We need good troubleshooting skills working in Unix environment.
Scheduling tools like Control-M and Autosy.
Overall knowledge about STP trade processing and trade lifecycle
Markets connectivity support is a critical role to play in Markets area.
STP NW and Luxor are C1 critical applications.
Good understanding of the capital Markets domain, products, and trade life cycle.
Experience in supporting Java-based applications and working knowledge on Java from support point of view.
Self-driven and result oriented.
Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support.
Nice to have
Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications)
Good to have automation
shell scripting, ITRS, Splunk automation tools
Other
Languages
English: B2 Upper Intermediate
Seniority
Senior
About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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