Manager – People & Culture

The Manager – People & Culture will be responsible for leading and managing the People & Culture (HR) function in the organization. The role involves overseeing the talent attraction, retention and development strategy, business partnering and day-to-day stakeholder management in the organization. The role shall have hands-on ownership of HR operations, employee engagement, internal communication, grievance redressal, compliance, and implementation of company-wide HR policies. As the lead for HR, the incumbent will ensure seamless HR delivery while fostering a positive and inclusive culture. This is a managerial role that requires strong operational execution and people management skills.

Key Responsibilities

Strategic Support and Business Partnership

• Work with P&C Country Manager and partner with the leadership team in designing, implementing and enhancing people programs aimed to attract and retain top talents for the business
• Collaborate with Talent Acquisition team to ensure that employer branding, talent sourcing and talent acquisition strategy supports business growth
• Oversee the performance management process and create learning pathways to develop future-ready skills and drive business excellence
• Design and review reward programs to engage talents and motivate performance
• Provide guidance on organizational designs/structures and critical people issues to drive operational efficiency, business performance and ensure labor regulatory compliance

HR Operations & Compliance

• Oversee and ensure smooth execution of core HR processes including onboarding, offboarding, payroll coordination, benefits planning/administration, and HR documentation
• Ensure timely and accurate statutory compliance (EPF, ESI, Gratuity, LWF, Professional Tax, etc.) in collaboration with vendors and internal teams
• Support audits (internal/statutory/compliance) by preparing and maintaining required documentation and records.
• Maintain up-to-date employee data, HRIS, and reports in alignment with audit and reporting requirements

Employee Engagement & Experience

• Plan, organize, and lead employee engagement initiatives including monthly activities, festival celebrations, leadership connects, milestone recognition, and employee wellness programs
• Drive organization-level programs to support motivation, morale, and team bonding aligned with the company’s values
• Administer employee recognition programs and regularly assess effectiveness and participation
• Conduct feedback sessions, skip meetings, and periodic check-ins to gather insights and suggest improvements

Internal Communication & Culture

• Own organization-level communication initiatives such as leadership messages, event announcements, internal campaigns, etc.
• Ensure internal communications are timely, engaging, and aligned with broader company messages

Employee Relations & Grievance Handling

• Serve as the escalation point of contact for employee concerns, complaints, and grievance redressal in the organization
• Handle issues with empathy, professionalism, and in alignment with company policies and escalation matrices
• Counsel leaders and employees where required and maintain transparent and confidential communication channels

Reporting & Analytics

• Maintain and publish HR dashboards, MIS, and monthly reports on employee engagement, attrition, headcount, and compliance
• Share weekly and monthly updates with key stakeholders and HR leadership

Team Management & Collaboration

• Provide leadership support and guidance to P&C team members as they deliver timely and efficient services to the business
• Coordinate and work closely with interdepartmental Leads and other service providers to ensure smooth operations and employee experience
• Collaborate with other P&C teams within and beyond India to ensure delivery of critical people and culture programs and initiatives

Qualifications & Skills

• Postgraduate degree/diploma in Human Resources or related field
• 10–12 years of total HR experience, with 4–5 years in a managerial role, preferably in a mid-sized technology, product or gaming industry and global/multi-national environment
• Strong knowledge of Indian labour laws and statutory compliance requirements
• Hands-on experience on all HR facets such as employee engagement, HR operations, total rewards, talent development, etc.
• Excellent interpersonal skills with the ability to build trust and rapport across levels
• Strong communication, planning, and execution capabilities

Benefits

• Worker's insurance
• Paid Time Offs