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Mobile Service Coordinator

South Holland, Netherlands (On-site)

Mobile Service Coordinator

1 Hour ago • All levels • Operations • Undisclosed

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

organisational-skills

Job Description

Tesla seeks a Mobile Service Coordinator in the Netherlands to streamline service operations. Responsibilities include resolving customer concerns via phone, escalating complex issues, scheduling appointments, optimizing routing, collaborating with service centers and field teams, managing parts and lease requests, providing customer flow updates, and reporting KPIs. The role requires strong problem-solving skills, experience with various systems, excellent organizational abilities, and effective communication. Technical automotive understanding is preferred. The position is based in any of Tesla's Dutch Service Centers and may require occasional domestic travel.

Must have:

Problem-solving skills
System proficiency & data accuracy
Coordination & organizational skills
Collaboration & communication
Fluent English
Valid driver's license

Good to have:

Technical automotive knowledge
Dutch language proficiency
Geographic & logistics understanding

What to Expect

Are you a problem-solver who thrives in fast-paced environments? Tesla is looking for a Mobile Service Coordinator to streamline and optimize our service operations, ensuring efficient support for customers and teams across the Netherlands.

This role can be based at any of our Service Centers in the Netherlands and may involve occasional travel within the country. If you're ready to pivot quickly, manage priorities, and contribute to a high-performing team, we’d love to hear from you!

What You’ll Do

Solve Problems: Address customer concerns over the phone, escalate complex cases, and provide guidance to ensure a smooth resolution process
Coordinate and Optimize: Schedule, reschedule, and adjust appointments to improve efficiency, optimize routing, and enhance customer satisfaction while maintaining accurate records in our systems
Collaborate Effectively: Work closely with service centers, field teams, and pre-diagnostic teams to ensure seamless operations and consistent communication
Support and Report: Handle parts and lease requests, provide updates on customer flow, and confidently report on KPIs to drive team success

What You’ll Bring

A strong problem-solver with a natural ability to adapt to fast-paced, dynamic environments
Experience working with various systems and ensuring data accuracy
Proven expertise as a coordinator with excellent organizational skills
Comfort working with different teams and stakeholders, with a focus on collaboration and effective communication
Preferably, some technical understanding or experience in the automotive field
Fluent English (required); Dutch is a bonus
A good understanding of geography and travel logistics to optimize scheduling
Ability to handle multiple priorities, meet deadlines, and manage escalations effectively
Legally permitted to work in the Netherlands
Valid driver's license (B)

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