Operations Manager

1 Week ago • All levels • Product Management • Operations

Job Summary

Job Description

We are seeking an Operations Manager for our Adoption team in Mexico City to manage projects for our clients. Responsibilities include managing and coordinating multiple projects, organizing project tasks and schedules, ensuring project tracking tools are up-to-date, communicating project status to stakeholders, aligning projects with business priorities, facilitating cross-departmental collaboration, optimizing project deliverables, creating Statements of Work, helping create project plans, and creating presentations/reports. The ideal candidate will have demonstrable project management experience, a bachelor's degree (in a related field is recommended), knowledge of project management methodologies (like DACI), strong interpersonal and leadership skills, strong organizational and communication skills, the ability to manage multiple projects simultaneously, proficiency in Microsoft Office and project management tools (Trello, Asana, etc.), and experience with cloud-based hosting platforms and version control tools. The role involves joining customer meetings, taking notes, assigning action items, and ensuring projects are completed on time and within scope.
Must have:
  • Project management experience
  • Knowledge of project management methodologies
  • Strong communication & leadership skills
  • Proficiency in MS Office & project management tools
  • Ability to manage multiple projects

Job Details

Description

We are seeking an operations manager for our Adoption team to help our growing team with managing projects for our clients.

Operations Manager Responsibilities

Below are some of the responsibilities a operations manager is expected to assume in their position: 

●     Manage and coordinate multiple projects to ensure they are completed on time and adheres to the original scope defined.

●     Organize and plan project tasks and schedules

●     Ensure project tracking tools are up to date at all times on hours spent on tasks, capacity across team and status etc.

●     Communicate project status to stakeholders and key project participants

●     Stay aware of company goals and strategies to ensure projects align with business priorities

●     Facilitate and encourage collaboration across departments to ensure projects are completed successfully

●     Optimize project deliverables, schedule, and budgeting

●     Put together Statement of Work once technical requirements and level of effort has been defined

●     Help the team create project plans

●     Create presentations and reports to communicate project status

Join customer meetings to take important notes and action items and assign them to the team and customer

Requirements

●         Demonstrable problem-solving project management experience and skills

●         A bachelor’s degree in project management, computer science, informational technology, or related fields may be recommended

●         Knowledge of project management methodologies such as DACI and best practices

●         Strong interpersonal and team leadership skills

●         Strong organizational, time management, and verbal and written communication skills

●         Ability to manage multiple projects simultaneously

●         Proficiency in Microsoft Office tools

●         Proficiency in project management tools and software, including Trello, Asana, Pivotal Tracker, and Basecamp

●         Experience with cloud-based hosting platforms and version control tools

Phases of our recruitment journey:

  • You send us your application with your updated resume and application form.
  • After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview.
  • At the end of our journey - hopefully you will receive an offer!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

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