Payments Specialist

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Reporting to the Payments Manager, the Payments Specialist will be responsible for constant optimisation of payment methods and other 3rd parties across all channels / platforms to maximize revenue and set a best in industry payments service.

The Payments Specialist will be analytical, data driven and inquisitive; manipulating large volumes of transaction and customer data to understand payments behavior, trends and issues.

Main Accountabilities and Responsibilities:

· Track and analyze full life cycle user’s experience on deposit \ withdrawal request to ensure Rank maximizes its revenue.

· Resolve operational payment issues quickly and efficiently whilst ensuring the best customer experience.

· Periodic Payments KPI reporting delivered into Digital Leadership team. · Review, evaluate and provide recommendations to the Payments Manager for changes to policy and procedure within the department.

· Maintaining the procedures for financial transaction processing, for example withdrawal processing automation rules and real-time processing.

· Reconciliation of financial transactions; including gateway deposit transactions to platform wallet credits reconciliation.

· Deal with all requests for payment related data and analysis and work with Data Analyst to deliver in a timely manner.

· Deputies for Payments Manager in meetings with tech teams and platform provider when required.

· Supporting the wider Fraud and Payments teams with training, mentoring and coaching junior team members on all thing’s payments.

· Appetite to become SME for operational payment questions.

· Ensure all payment related process documentation and training material is current and regularly reviewed

· Working to strict payments related goals and objectives.

· Good knowledge of online payment methods.

· Strong Microsoft Excel knowledge including use of Pivot Tables, V-Lookups etc.

· Ability to work with senior stakeholders and to lead changes within the department.

· Management experience in working with other operational department

· Excellent analytical skills and attention to detail.

· Ability to lead cross-department changes\procedures.

· Ability to self-manage and integrate into various existing team structures.

· Exceptional prioritising and Multi-tasking skills.

· Ability to trust own judgment and make logical recommendations.

· Passionate with a natural desire for continuous improvement.

· Good communicator, both written and verbal.

· Ability to meet strict deadlines

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.