Fraud and Payments Executive/Analyst

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Join Our Team as a Fraud and Payments Executive

Play a pivotal role in protecting and optimizing company revenues through proactive risk management. Reporting to the Fraud and KYC Operations Manager, you’ll lead efforts to deliver exceptional fraud prevention services, setting industry-leading standards.

What You’ll Do

• Protect the business: Review new and existing accounts for potential fraud and analyze chargeback data.
• Ensure compliance: Conduct due diligence on account changes, validate KYC, and manage device and location queries.
• Handle transactions: Approve manual payments, withdrawals, and resolve duplicate account issues.
• Implement robust fraud screening: Use omnichannel tools to detect and prevent fraud effectively.
• Collaborate and communicate: Work closely with the customer contact center, ensuring seamless operations and supporting responsible gambling practices.
• Support VIP accounts: Perform checks to maintain high standards for premium customers.
• Ad hoc expertise: Address fraud-related queries and assist with timely account closures.

Join us to build a secure, seamless, and trusted platform—setting the benchmark for excellence in fraud prevention! #LI-RB1 #LI-Onsite

What You Bring

• Experience in customer service, fraud analysis, or payments within an online environment.
• A track record of achieving strict fraud prevention goals and collaborating with operational teams.
• Proficiency in Microsoft Office; relevant qualifications are a strong advantage.
• A keen eye for detail, excellent communication skills, and a proactive approach to problem-solving

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.