Platform and Customer Enabling Engineer

3 Months ago • All levels • Research & Development

Job Summary

Job Description

The Platform and Customer Enabling Engineer provides technical support for solutions incorporating Intel products and technologies. Responsibilities include driving solution design for time-to-market readiness, transforming opportunities into design and production wins, and enabling ecosystem and industry partners. The role involves developing and implementing product design, development, and validation tools, providing technical support during development, testing, and production, and evaluating and developing new software and hardware fixtures. The engineer creates product specifications, hardware design guides, and other technical collateral, collaborates with internal and external teams, and partners with customer R&D and manufacturing to ensure smooth product ramps. This includes integrating customer DFx requirements, mitigating factory challenges, delivering product training, and providing rapid technical support.
Must have:
  • IA development, design, validation, or customer support experience
  • Broad technical ability across hardware and software in IA Computer Systems
  • Excellent communication skills
  • Develops and implements product design tools
  • Provides technical issue resolution support
Good to have:
  • Understanding of x86 Boot Process, BIOS, UEFI
  • High-speed board design and hardware circuit knowledge
  • Experience with Linux and Windows OS environment debug
  • PC/Server technology enabling, virtualization, storage, networking
  • Strong technical writing and presentation skills

Job Details

Job Description

*Provides technical support for solutions that incorporate one or more Intel products and technologies, drives solution design ensuring time-to-market readiness, transforms opportunities to design and production wins, and enables ecosystem and industry partners for platform solution readiness.

*Develops and implements product design, development, and validation tools and provides technical and issue resolution support during development, testing, and production.

*Evaluates, designs, and develops new software and hardware fixtures and utilizes tools during project deployment to validate and optimize product quality and performance.

*Creates product specifications, hardware design guides, application notes, and other supporting technical collateral.

*Collaborates and enables internal and external silicon, hardware, and software teams to deliver latest products in the market.

*Partners with customer Research and Development and manufacturing to ensure smooth product ramp through integrating customer DFx requirements, mitigating customer factory challenges, delivering product training, and providing health oversight with rapid technical support and systematic improvement action.

Qualifications

Minimum Qualifications:*Candidates must possess a degree in Electronic Engineering, Computer Engineering, Computer Science or a related discipline with multiple years' experience in IA development, design, validation, test or customer technical support.

*Successful candidates have broad technical ability across hardware and software in IA Computer System and possess excellent communications skills.Preferred Qualifications:*Understanding of x86 Boot Process, BIOS, UEFI, Boot Loader components and hands-on debug on PC/Server platform power on failure using debug tools such as oscilloscope, logic analyzer and other debug tools etc.*Practical understanding of high speed board design and hardware circuit, knowledge on signal integrity and power delivery of IA platform, hands-on debug on PC platform including functional testing and high speed electrical interface validation and debug such as PCIe, DDR5x, Ethernet and other PC/Server interfaces etc*Ability to analyze schematic and PCB board with CAD tool*Familiar with Linux OS and Windows OS environment debug.Hands-on in PC/Server technology enabling, virtualization, storage, networking, platform security, network security and demo Intel products technologies capabilities, enable adoption in customer products use case and enable eco system HW/SW ingredients.*Demonstrated ability to listen, understand and respond professionally to customers including strong technical writing and presentation skills.*Fast self-learner, work independently, be proactive, multitask effectively and exhibit good influencing skills with strong customer orientation and willingness and ability to travel occasionally.

Inside this Business Group

The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

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About The Company

Intel’s mission is to shape the future of technology to help create a better future for the entire world. By pushing forward in fields like AI, analytics and cloud-to-edge technology, Intel’s work is at the heart of countless innovations. From major breakthroughs like self-driving cars and rebuilding the coral reefs, to things that make everyday life better like blockbuster effects and improved shopping experiences — they’re all powered by Intel technology. With a career at Intel, you have the opportunity to help make the future more wonderful for everyone.

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