Player Support Advocate

2 Months ago • All levels

Job Summary

Job Description

As a Player Support Advocate, you will represent our brand, offering first-line technical and customer support. You must be calm, technically proficient, and possess a positive, proactive attitude. Your goal is to ensure a seamless customer journey by providing detailed and professional responses within agreed-upon timeframes. You will resolve technical issues through fault analysis, offer appropriate solutions, and communicate effectively within a team to ensure the best customer care experience, maintaining a world-class service.
Must have:
  • Answer customer queries with attention to detail.
  • Respond to queries within agreed response times.
  • Resolve technical issues raised by customers.

Job Details

Position: Player Support Advocate

Department: Player Support

Location: Remote, candidates in the PST zone are preferred

Position: full-time

 

Purpose of the job

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible.

Position in the organization

The successful candidate will be part of the existing team within the Player Support department.

Duties and key responsibilities

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
  • Resolving all technical issues raised by customers by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
  • You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers.
  • Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
  • Working with your colleagues across the wider customer community to identify any trends in any customer queries.

 

Similar Jobs

Nintendo - CONTRACT - Associate UI Artist (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago
Philips - Assistant Manager, Product Research

Philips

Shenzhen, Guangdong Province, China (On-Site)
1 Year ago
Onehouse - Senior Backend Engineer (India)

Onehouse

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
Playtika - Treasury Analyst

Playtika

Israel (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Interactive Brokers - Client Services Representative - International Process - BPO

Interactive Brokers

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Agate studios - DevOps Engineer

Agate studios

Bandung, West Java, Indonesia (Hybrid)
5 Months ago
magnopus - Art Director - Multiple Levels

magnopus

Los Angeles, California, United States (On-Site)
12 Months ago
Fortra - Inside Sales Representative

Fortra

United States (On-Site)
1 Month ago
London stock Exchange - Business Manager - Cyber Security & Engineering Risk

London stock Exchange

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
PayPal - Manager, Business Operations

PayPal

New York, New York, United States (Hybrid)
1 Month ago
GHX - Manager

GHX

Hyderabad, Telangana, India (On-Site)
1 Month ago
Tesla - Service Technician/Auto Mechanic

Tesla

Voluntari, Ilfov County, Romania (On-Site)
5 Months ago
Google - Customer Solutions Engineer

Google

New York, New York, United States (On-Site)
2 Months ago
Perplexity AI - User Operations Generalist

Perplexity AI

New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Charleston, South Carolina, United States

Riot Games - Staff Software Engineer, Game UI

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Electronic Arts - Senior Concept Artist - Environment

Electronic Arts

Orlando, Florida, United States (Hybrid)
2 Months ago
Google - Technical Program Manager II, Big Data & Analytics

Google

Atlanta, Georgia, United States (On-Site)
2 Months ago
Motorola solutions - Senior Financial Analyst – Video & Software Services (VSS)

Motorola solutions

Chicago, Illinois, United States (Hybrid)
1 Month ago
NVIDIA - Senior Developer Technology Engineer, Public Sector

NVIDIA

Santa Clara, California, United States (Remote)
4 Months ago
Linden lab - People Operations Partner

Linden lab

San Francisco, California, United States (On-Site)
1 Month ago
Inkittt - Senior Frontend Engineer

Inkittt

San Francisco, California, United States (On-Site)
11 Months ago
CyberArk - Sales Development Representative

CyberArk

United States (On-Site)
1 Month ago
Zinnia - Corporate Development, Manager

Zinnia

Greenwich, Connecticut, United States (Hybrid)
1 Month ago
Glean - Software Engineer, Machine Learning (Infrastructure)

Glean

Palo Alto, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.

United States (Remote)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Taipei City, Taiwan (On-Site)

Montreal, Quebec, Canada (On-Site)

Brazil (Remote)

Braga, Braga, Portugal (On-Site)

View All Jobs

Get notified when new jobs are added by Side

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug