Papaya, a fast-growing mobile games startup, seeks a QA Support team member in Tel Aviv. Responsibilities include proactively monitoring ticket queues, troubleshooting technical issues (analyzing logs, databases, crash reports), collaborating with QA teams to ensure optimal player experience, resolving user inquiries via email, creating technical reports, and working with QA, Support, and R&D teams.  The ideal candidate has 2+ years' experience in Tier 2 Technical Support or QA in gaming, experience with log analysis (Kibana/BigQuery), SQL, and Jira, strong analytical and problem-solving skills, excellent communication (English), and the ability to manage multiple tasks effectively. 

<p>We bring more fun challenges into this world. Our game-changing, skill-based tournaments are just the start.</p>

PAPAYA

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                                    <h3 class="smallTitle positionSubTitle brandColoredText" style="color: #3F455B !important;">Description</h3>
                                    <div class="userDesignedContent company-description" ng-bind-html="field.value" rtl-direction-html="field.value"><p>Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.</p><p>Love to play games? Want to join an exciting gaming startup?</p><p>We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as an QA Support.</p></div>
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                                    <h3 class="smallTitle positionSubTitle brandColoredText" style="color: #3F455B !important;">Responsibilities</h3>
                                    <div class="userDesignedContent company-description" ng-bind-html="field.value" rtl-direction-html="field.value"><ul><li>Proactively monitor the ticket queue to identify and resolve potential technical issues quickly.</li><li>Provide in-depth troubleshooting and diagnostics, including reading and analysing game logs and databases, reviewing crash reports, and identifying software or hardware issues.</li><li>Work closely with the QA teams to track, monitor, and resolve problems, ensuring an optimal and consistent player experience.</li><li>Respond to and resolve technical support inquiries from users through emails.</li><li>Maintain and update relevant teams regarding new and ongoing issues, their resolutions and all available information ensuring everyone is kept up to date.</li><li>Create organised processes and provide technical reports for management.</li><li>Collaborate closely with the QA, Support, and R&amp;D teams.</li></ul></div>
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                                    <h3 class="smallTitle positionSubTitle brandColoredText" style="color: #3F455B !important;">Requirements</h3>
                                    <div class="userDesignedContent company-description" ng-bind-html="field.value" rtl-direction-html="field.value"><ul><li>2+ years experience in Tier 2 Technical Support or QA role within the gaming industry or a related field.</li><li>Experience with system log analysis (Kibana/BigQuery), SQL and JIRA.</li><li>Strong analytical and problem-solving skills, with the ability to understand flows and provide creative troubleshooting solutions for complex issues.</li><li>Excellent written and verbal communication skills (English), with the ability to explain technical information clearly and concisely.</li><li>Ability to manage multiple cases simultaneously and prioritize tasks effectively.</li><li>A self-motivated team player who excels at multitasking and is able to learn independently.</li></ul></div>
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