Remote Bilingual Customer Experience Specialist

1 Week ago • All levels • Broadcast • Undisclosed

About the job

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Job Description

Nielsen seeks a Bilingual Customer Experience Specialist (English/Spanish) to support its Mexico operation. This remote role, requiring residence within 2 hours of Mexico City, focuses on building and maintaining relationships with Nielsen panel families. Responsibilities include recruiting, coaching, and supporting households, ensuring active participation and data integrity. This involves conducting phone interviews, verifying eligibility, troubleshooting equipment remotely, collecting device information, and meeting performance goals related to sample quality and customer satisfaction. A quiet workspace, high-speed internet, and flexibility for evening/weekend work are required, with mandatory in-person orientation in Mexico City.

Must have:

Fluency in English and Spanish
Excellent communication & customer service
Strong computer skills (iOS, Windows, Google Apps)
Strong organizational & time management skills
High school diploma or equivalent

Good to have:

Sales experience

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Experience Specialist at Nielsen supporting our Mexico operation. Eligible candidates must reside within 2 hours of Mexico City.

As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.

Job Responsibilities & Home Office Requirements

Managing relationships with Nielsen families participating in media measurement panels.
Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
Strong communication and persuasion skills are crucial.
Collect device information, troubleshoot remotely, and ensure accurate data collection.
Meet performance goals related to sample quality and customer satisfaction.
Home
Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City

What You'll Need:

Fluency in both English and Spanish (written and verbal) is essential.
Excellent negotiation and customer service skills are required.
Sales experience is a plus.
Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
Superior organizational and time management abilities. High school diploma or equivalent work experience.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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