Remote Bilingual Customer Service Specialist (Level 1)
Job Summary
Job Description
Nielsen seeks a Remote Bilingual Customer Service Specialist (Level 1) to support its Mexico operations. This role involves conducting various basic call types (using a dialer) to panelists, respondents, and customers across the US. Responsibilities include scheduling support, data collection, basic troubleshooting, action reminders, and inbound services. The goal is to engage homes and motivate responses. High productivity, performance, and quality standards are required. The position necessitates a home office with high-speed internet (80mbps download, 10mbps upload) and flexibility to work evenings and weekends. An in-person orientation in Mexico City is mandatory. Candidates must reside within a 2-hour radius of Mexico City.
Must have:
- Fluency in English and Spanish
- Customer service experience
- Strong communication skills
- Tech proficiency
- High-speed internet
- Data collection
- Troubleshooting
1 skill required
Job Details
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Exciting Work-From-Home Opportunity:
Bilingual Contact Center Specialist at Nielsen supporting our Mexico operation.
In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.
Candidates must within a 2 hour radius of Mexico City
Job Responsibilities & Home Office Requirements
- • Conduct phone surveys and collect data
- Provide exceptional customer service
- Maintain confidentiality of information
- Meet performance and quality standards
- Troubleshoot basic technical issue
- Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
- Work flexible hours, including evenings and weekends
- Attend in-person orientation in Mexico City
Qualifications:
- Fluency in English and Spanish (written and spoken)
- Experience in customer service, call centers, or similar fast-paced environments
- Strong communication and multitasking skills
- Comfort with technology
- Self-motivated and able to work independently
Join Nielsen and help measure what matters in the global marketplace!
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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