Integration Manager

2 Months ago • 3 Years + • Administrative

Job Summary

Job Description

The Integration Manager will handle tickets from L1 support, resolving issues ranging in complexity from simple to deep log analysis. Responsibilities include managing technical configurations to ensure product functionality (training provided). The role requires strong troubleshooting skills (network, browser console), experience with client-server architecture, and excellent technical documentation skills (reading, writing, maintaining). The ideal candidate will possess an analytical mindset, be comfortable multitasking, and adept at handling routine tasks. No direct interaction with end-users is involved.
Must have:
  • 3+ years L2 tech support
  • iGaming domain experience
  • Upper-Intermediate English
  • Client-server architecture experience
  • Network troubleshooting
  • Technical documentation skills
  • Analytical mindset
  • Handle tickets from L1
Good to have:
  • Grafana, Kibana, Jira experience
  • Project management experience
  • Advanced English
  • Technical education
  • DevOps/Sysadmin/Programming experience
  • Chinese or Spanish
Perks:
  • Bonus system
  • Unlimited vacation/sick leave
  • Self-study budget
  • Healthcare coverage
  • Psychologist consultations
  • Language course compensation
  • Gifts for life events
  • No micromanagement
  • Flexible working hours
  • Modern equipment
  • Friendly team

Job Details

Requirements

— At least 3+ years in the L2 technical support: Resolving tickets coming from L1; tracking and passing tickets to L3, which the candidate himself cannot handle;

— Experience in the Gambling/iGaming domain;

— At least Upper-Intermediate English both written and verbal, you should be able to engage in tech-relating conversations;

— Experience with supporting systems built on client-server architecture;

— Experience in working with browser-based developer console;

— Being confident in troubleshooting network issues;

— Ability to work with technical documentation - reading, writing from scratch, maintaining existing one;

— Know how to multitask: you will have to do many things in parallel;

— Analytical mindset: be able to approach a problem in a comprehensive way;

— Be able to cope with routine.

Responsibilities

— You will handle tickets coming from L1 support, no direct interaction with end users. Tickets in terms of complexity are mixed. There are both quite simple, there are also those when it is necessary to dig deep into the logs. If you have a desire and ability, there will be more complicated things and less simple ones;

— Support will create and manage existing technical configurations needed to make the product work. No prior experience is required for this, we will train.

Would be a plus

– Experience in working with Grafana, Kibana, Jira;

– Project management experience;

— Ability to work remotely for long periods of time;

— Advanced English will be a big plus;

— Technical education in any field;

— Any technical experience above L2 helpdesk - plus: devops \ sysadmin \ programming.

— Additional languages with special focus on: Chinese, Spanish.

Benefits

🎰 Join us to be a part of the international iGaming market of a Top European Solutions provider;

💰 A nice bonus system as a cool addition to your salary;

📆 Unlimited vacation and sick leave. Yes, we care about people;

📈 Investing in your growth. You have a budget for self-study;

🏥 Healthcare coverage for Ukrainian and other EU countries;

🫂 Consultations with a corporate psychologist;

🇬🇧 Compensation for foreign language courses;

🎁 Gifts for personal life events;

☕️ With us, you will no longer see hyper-control and micromanagement;

🏢 You can choose work format: fully remote, office or hybrid

🖥 Modern work equipment;

💕 Friendly team, that will understand and support you;

⏳ Flexible working hours based on tasks completion. From 9:00-11:00 AM.

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About The Company

GoReel is an iGaming tech provider and game developer. Founded in 2015, GoReel offers a plethora of tech and marketing solutions to simplify the integration process, increase customer engagement, and achieve precise analytics. Alongside these services, the company also develops captivating slots.


 

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