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Senior Analyst, Business Systems

1 Hour ago • 5 Years + • Product Management • $95,300 PA - $115,000 PA

Job Summary

Job Description

The Senior Analyst, Business Systems (Workforce Technology) at TWDC supports the Global Intranet, MyDisneyToday, collaborating with Enterprise Technology and business teams. Responsibilities include development and operational support for MyDisneyToday projects, acting as a day-to-day contact for partners, defining requirements, writing user stories, and conducting extensive testing. The role requires strong product knowledge of MyDisneyToday, microsite/page building experience, and technical support expertise. Effective account management, business analysis, and managing multiple projects are essential. A deep understanding of digital media operations and adaptability to new business needs are crucial. Additional responsibilities include creating detailed requirements documentation, working with QA, supporting customers, setting up microsites, facilitating training, and maintaining project/product documentation. System configuration tasks like adding users and enabling content are also part of the role.
Must have:
  • 5+ years project/program management & business analysis experience
  • Digital media development experience
  • Strong knowledge of SDLC, web technologies
  • Excellent communication & customer interaction skills
  • Requirement documentation & user story creation
  • Testing (UAT, post-deployment)
Good to have:
  • Agile development experience
  • Web analytics tool familiarity
  • Web content management system familiarity
  • Information architecture/design knowledge

Job Details

Job Summary:

The Senior Analyst, Business Systems, (Workforce Technology) supports TWDC’s Global Intranet, MyDisneyToday, collaborating with Enterprise Technology and business teams to provide development and operational support. This role involves working on MyDisneyToday projects, supporting project leads, and acting as a day-to-day contact for partners when required. The analyst will assist in defining requirements, writing user stories, and conducting extensive testing of pre-release features.

The role requires strong product knowledge of the MyDisneyToday platform, as well as experience in microsite/page building and technical support. Effective account management, business analysis, and the ability to manage multiple projects and tasks simultaneously are essential. A deep understanding of digital media operations and the ability to adapt to new business needs is crucial for success.

RESPONSIBILITIES

  • Create detailed requirements documentation, including written user stories, acceptance criteria, and data flow diagrams
  • Assist with early development reviews, user acceptance testing, and post-deployment testing
  • Work with Quality Assurance to ensure product functionality is properly covered in manual and automated test scripts
  • Support customers via email, collaboration/incident reporting tools, and 1:1 troubleshooting sessions
  • Set up initial microsites for customers
  • Occasionally facilitate training sessions for customers
  • Create and maintain detailed project, product and customer documentation, such as departmental how-to guides and end-user manuals
  • Perform system configuration, such as adding new users and enabling content

BASIC QUALIFICATIONS

  • Bachelors degree with 5 years of project/program management and business analysis experience; experience working on complex and cross-functional projects
  • Previous digital media development experience
  • Strong knowledge of software development life cycles, web technologies, web development and design processes

  • Ability to communicate effectively with UI/UX designers, developers, and QA staff
  • Strong interpersonal skills and ability to interact directly with customers
  • Ability to identify functional gaps and potential usability issues throughout different phases of product development (including initial story creation and wireframing)

PREFERRED QUALIFICATIONS

  • Experience with the Agile development process
  • Familiarity with web analytics tools
  • Familiarity with web content management systems
  • Familiarity with information architecture/design

#DISNEYTECH


The hiring range for this position in Burbank California is $95,300.00-$110,000.00 per year and for Seattle, WA $100,000-$115,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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