Senior Application Services Manager / Client Service Manager

4 Months ago • 10 Years + • Logistics

Job Summary

Job Description

Job Details

Maersk is going through times of unprecedented change. As we aspire to secure sustainable growth of our businesses, we need to re-think the way we engage with our customers and partners. 

If you are passionate about working in an entrepreneurial and ever-changing environment, developing new products that engage and provide an enhanced customer experience – you are what we are looking for! 

You’ll play a vital part in our success and in this role you will be a key driver in building our digital core SAP Transportation Management for our Inland Platform. Maersk is on multi-year program to revamp its technology and digital solutions footprint and as part of new strategy, SAP will act as the ‘digital core’ for company’s Transportation Management processes. While we are relying on varies Delivery partners in our transformation, we are investing into building our internal SAP TM capabilities. 

 

As the Senior Application Manager, you will have responsibility for availability and performance of applications, in particular driving incident and problem RCAs to cost effective solutions. You will be part of the support organisation and working closely with engineers, Product Owners, and business front line to overcome Support issues while ensuring SLAs are met. 

 

Key Responsibilities 

  • Supports the full lifecycle of multiple applications including planning, development, and maintenance. 

  • Forms a strong and trusted relationship with Product Owners and Business front line to understand user needs/concerns and the enablers technology provides across product portfolios. 

  • Understands how the application functions (e.g., workflows, interfaces, up/down steam dependencies). 

  • Understands how the Business uses the application and impacts from application incidents. 

  • Reviews production issues, assist in resolution and root cause analysis. 

  • Coordinate defect resolution and BAU backlog with the external deployment and build teams. 

  • Provides guidance to internal and external developers and drive performance and quality deliverables. 

  • Work collaboratively across the platform and truly evolve towards DevOps, target continuous releases, and reuse other enablers. 

  • Drives application continuous improvement. 

  • Remediates operational and cyber risks 

  • Ensures application health and performance.  

  • Highlights risks and issues that affect the development or deliveries. 

 

Who we are looking for 

Candidates must have: 

  • Overall 10+ years of experience in SAP Software development, IT Operations, Delivery Management and/or Product Ownership 

  • Ability and experience to provide general and technical leadership to the development team. 

  • Hands-on experience based upon similar SAP in-house positions or from consulting background to understand the SAP product lifecycle, solutioning, terminology, and processes.  

  • Track record of developing and implementing SAP applications. 

  • Knowledgeable in aspects of SAP application architecture. 

  • Able to conduct design reviews, test cases, and test results. 

  • Experienced in analysing complex incidents, system recovery, RCA’s and performance tuning. 

  • Excellent verbal and written communication. Ability to communicate and collaborate effectively with business leaders and technical experts at all organizational levels. 

  • Team player with strong analytical skills and result oriented personality. 

 

Ideally candidate should have: 

  • Experience working in the transportation or logistics industry. 

  • Experience in developing and implementing SAP logistics / transportation applications. 

  • Deep understanding and working knowledge of building high-availability, fault-tolerant, resilient, and scalable solutions and has implemented patterns around these 

  • Experience designing application framework, select standards, complete design of object and data model. 

  • Experience designing and developing API/web services solutions. 

  • Knowledge of Cloud Environments.  

  • Experienced in implementing automated, scalable modernized solutions. 

  • Experience with DevOps and Scrum processes.  

  • Experience with tools: Service Now, JIRA, POWER BI, Solution Manager, JIRA 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com

Similar Jobs

TransPerfect - Localization Games Tester - Europe (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
7 Months ago
QDStaff - Casino Game Designer

QDStaff

Las Vegas, Nevada, United States (On-Site)
11 Months ago
Sitetracker - Senior Product Designer

Sitetracker

Montclair, New Jersey, United States (Hybrid)
4 Months ago
Alpha Sense - Senior Salesforce Platform Engineer

Alpha Sense

United States (Remote)
3 Months ago
Salesforce - Sr. Solution Architect

Salesforce

New York, New York, United States (Remote)
4 Months ago
NinjaVan - Fleet Assistant - (RTM Department) - Puchong

NinjaVan

Puchong, Selangor, Malaysia (On-Site)
4 Months ago
NinjaVan - Warehouse Manager

NinjaVan

Parañaque, Metro Manila, Philippines (On-Site)
4 Months ago
PwC - IN- Manager_ Employee Central_Enterprise Apps SAP_Advisory_Noida

PwC

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Aristocrat Gaming - Planning & Procurement Analyst

Aristocrat Gaming

Las Vegas, Nevada, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Senior Solutions Engineer - Ad Platforms

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago
Assystems - Développeur Full Stack Python H/F

Assystems

Courbevoie, Île-de-France, France (On-Site)
3 Months ago
Evolution - Scala Engineer

Evolution

Lisbon, Lisbon, Portugal (On-Site)
8 Months ago
Amanotes - Manual QC Specialist - New Games (Hybrid Casual Games)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
4 Months ago
OpenGov - Manager I, Professional Services - Technical

OpenGov

Chicago, Illinois, United States (Hybrid)
4 Months ago
Fluence - Services Data Analyst

Fluence

Manila, Metro Manila, Philippines (Hybrid)
4 Months ago
Glean - Technical Support Engineer (APAC shift hours - 6.30 am- 3.30 pm)

Glean

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Morning Star - MPS Senior Customer Support Representative

Morning Star

Madrid, Community Of Madrid, Spain (Hybrid)
4 Months ago
Neostella - Python Developer

Neostella

Guadalajara, Jalisco, Mexico (Remote)
4 Months ago
Unity - Coordonnateur(rice) du Recrutement | Recruiting Coordinator (6 month contract)

Unity

Montreal, Quebec, Canada (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

PwC - IN-Senior Associate_ Debt_ IRDA-Debt_Advisory_ Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Extreme Network - SR SW SYSTEMS ENGINEER 9315- Forwarding Development- DPDK/VPP

Extreme Network

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
PwC - IN-Director_Salesforce_SFDC_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
paypal - Data scientist - Payments

paypal

Chennai, Tamil Nadu, India (Hybrid)
3 Months ago
Jobin & Jismi | Certified Oracle NetSuite Solution Provider - 3D Animator Blender Specialist

Jobin & Jismi | Certified Oracle NetSuite Solution Provider

Chalakudy, Kerala, India (On-Site)
6 Months ago
Revenera - Senior Software Engineer

Revenera

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Bazaar Voice - Senior Data Engineer

Bazaar Voice

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Paytm - Product Management - Senior/Group Product Manager - Paytm Ads

Paytm

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
PwC - SAP-Treasury - Senior Associate

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Logistics Jobs

PwC - IN-Manager_SAP ABAP_Enterprise Apps SAP_Advisory_Pan India

PwC

Pune, Maharashtra, India (On-Site)
4 Months ago
Maersk Careers - SCD Analyst

Maersk Careers

Chengdu, Sichuan, China (On-Site)
342 Years ago
Google - Program Manager II, Network Optimization, Google Cloud

Google

Atlanta, Georgia, United States (On-Site)
3 Months ago
Nintendo - Brand Ambassador

Nintendo

Dallas, Texas, United States (On-Site)
5 Months ago
NinjaVan - Assistant Station Supervisor (Senai)

NinjaVan

Senai, Johor, Malaysia (On-Site)
4 Months ago
PwC - IN-Senior Associate_SAP ABAP _Enterprise Apps SAP_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
4 Months ago
PwC - Manager_Food Processing  Operations_Agriculture_Advisory_Gurugram

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
HP - Field Technical Support Associate 3

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
3 Months ago
NinjaVan - Fleet Assistant (RTM Department) - Sentul

NinjaVan

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Remote)

Greer, South Carolina, United States (On-Site)

Pune, Maharashtra, India (Remote)

Porto, Porto District, Portugal (Remote)

Porto, Porto District, Portugal (Remote)

Bangkok, Bangkok, Thailand (On-Site)

Mexico City, Mexico City, Mexico (On-Site)

Taoyuan City, Taiwan (On-Site)

Rotterdam, South Holland, Netherlands (On-Site)

View All Jobs

Get notified when new jobs are added by Maersk Careers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug