Senior Associate - Service Now Developer

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWC

 

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

 

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career within Service Now, will provide you with the opportunity to help our clients leverage Service Now  to enhance their customer experiences

Responsibilities:

• Interact with external customers and development of robust and performant solutions
• Create solutions keeping architecture & best practice principles in mind for new business requirements
• Focus on delivering the solution as configurable and provide alternate solutions wherever possible
• Define Approach & Solutions for proposals and estimate the work for given scope
• Present the proposed solution to existing and new customers and convince them on the thought process
• Collaborate with internal stakeholders for development of new propositions
• Research new functionality and recommend solutions that deliver customer value

Mandatory skill sets:

1. Extensive hands on experience in configuration and implementation of one of the ServiceNow out of the box and custom solutions –ITSM, ITBM, HR Service Delivery, ITOM, GRC or Customer Service Management, App Engine

2. Guides ServiceNow design, including consideration for integration and performance

3. Assesses architecture and solution design to support your objectives including alignment and ServiceNow Implementation best practices

4.Offers guidance on prototype and accelerating time from design to development

5. Assesses instance health( platform upgrades, performance, manageability, usability, scalability and security)

5.Should have good experience in creating custom UI pages and custom reports/dashboard

5.Should have experience in handling UI views and customizing the same accordingly

6.Hands on experience with third party & web services integration (SOAP and REST)

7.Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)

8.ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment

9.System/Process Automation (Orchestration) experience

10.Understanding of ITIL framework

11.Experienced to work in Agile software development environments

12.Ability to clearly articulate his/her point of view and to have Solutioning mindset

13.Prior experience in customer facing roles, along with leading and mentoring team on technical front

14. Prepare Technical proposals, poc’s, Demo and present the same to client

15.Very good communication & presentation skills, proactive mindset and capacity to learn and work independently

Preferred skill sets:

Knowledge on other Service Management products such as BMC Remedy, Freshworks, Ivanti, HPSM etc Experience of rolling out-out standard mobile applications available on ServiceNow Experience on implementing chatbots Experience on building custom app using App Engine Knowledge of DevOps & automated testing Experience in working on public clouds – AWS, Azure, GCP etc Experience in Product evaluation Integration experience with infrastructure monitoring solutions Exposure in defining UX ITIL certified: Foundation V3, Foundation 4 ServiceNow certified :CSA, CAD,  Minimum one from CIS-ITSM, CSM, HRSD, GRC)

Years of experience required:

4 to 7 Yrs

Education qualification:

BE/B.Tech/MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date