Sales Operations Associate

About Glean

We’re on a mission to bring people the knowledge they need to make a difference in the world. 

Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean.

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Snowflake, Intercom, Pinterest, Palantir, and others.

Job Duties and Responsibilities

• Oversee and drive activities related to the annual planning cycle - from headcount planning, target setting, to territory management
• Project manage various initiatives, related to the planning cycle, or other strategic projects 
• Deep dive into and build analytical models such as territory modeling, incentive comp payout, etc.
• Lead the design and implementation of sales incentive compensation plans, working in close partnership with the finance team
• Partner closely with the finance team on order management and quote-to-close processes
• Oversee and project manage analysts on the sales ops team for assigned projects; the role will start as a senior level individual contributor but with a steep pathway to management
• Be a strategic partner and consultant to sales leadership - help build revenue growth strategies, be engaged in the deal review and forecast process, and a part of sales team meetings
• Identify business gaps, opportunities, and take the lead on driving operational initiatives
• Engage with systems, business intelligence, marketing and other cross-functional teams to prioritize business requirements and rollout major business impacting initiatives
• Drive continuous process improvements and automations that can bring scale to how we operate
• Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews
• Work on strategic projects, pilots, and cross-functional engagements that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership 
• Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

Minimum REQUIRED Knowledge, Skills, and Abilities

• 5-8 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting
• Project management experience with the ability to oversee timelines across a multitude of inter-related activities, hold teams accountable, and report progress to leadership
• Cross-functional experience with the ability to drive and meaningfully push teams towards deliverables and timelines
• Experience in strategic advisory and providing thought-partnership to business leadership; experience driving sales growth strategies is a huge plus!!
• Ability to create professional-looking presentations for both data readouts and business narratives
• People management experience is not required, but a nice-to-have.  Looking for someone who can coach, inspire, and build up analysts and drive a collaborative and growth based culture > we value who you are as a person
• Strong analytical skills to look at large datasets, visualize and present data in meaningful ways
• Comfort with Excel & Powerpoint (or equivalent tools); Experience with SQL and data visualization tools is a nice-to-have
• Previous experience and/or subject-matter expertise in sales compensation design, territories, headcount, and quotas is a strong plus
• Ability to work with CRM (Salesforce) and other field tools for reporting / ops needs
• Willingness to learn and pick up new skills, and ability to receive constructive feedback
• Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members
• Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and presentations
• Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

Benefits

• Competitive compensation
• Healthcare
• Transparent culture
• Learning and development opportunities
• Company events
• Free meals

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.