Senior Backend Software Engineer

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.

The Marketing Domain within Sinch aims to ensure that businesses can drive customer growth through impactful messaging powered engagements and throughout the customer messaging lifecycle.

This role sits within a team spearheading the messaging campaign creation experience, which is crucial for so many businesses around the world to reach the customers and drive growth. The team builds and runs all their own software and aims to abstract away commonalities to create a robust and consistent user experience.

As a Senior Software Backend Engineer, you'll provide deep technical leadership within and beyond your team, ensuring and growing the teams to deliver high quality solutions to our customers continuously and rapidly. In this role, you will own your build from implementation design to testing and release and look after post-release through the tracking of metrics such as error rates, server load and response times. Using these metrics and through an understanding of the product and the businesses that use it, you will work to improve the software and our customer satisfaction.

Responsibilities

• Provide technical leadership and direction to the team to enable the team to ship secure, reliable, well-tested, and maintainable code to our customers
• Take initiative to mentor and upskill colleagues through constructive feedback during code reviews, best practices, architectural choices and non-functional concerns including security, privacy & performance
• Helps drive the direction and priorities of the team, actively seeking ways how the team can better help their stakeholders and breakdown work effectively
• Recognized as a leader and clear expert in technical areas and components owned by the team
• Be a strong role model within the team who demonstrates collaboration, accountability and technical excellence
• Help lead the end-to-end delivery of work from technical design and architecture of solutions to production deployment and support
• Ability to independently solve and deliver complex technical solutions in a wide variety of situations
• Champions quality within the team and establishes processes to improve quality over time
• Assist in incident support and help the team resolve issues in production environments

• Experience with NodeJS, but may also work with Python, Go, Java & PHP
• Experience with AWS, Microservices and Kubernetes
• Excellent verbal and written English communication skills
• Ability to work independently with minimal guidance
• Ability to work closely with frontend engineers to deliver great experiences to our customers
• Experience as a senior team member, with the ability to coach, mentor and guide less experienced team members
• Communicate and collaborate with other global teams to agree on technical solution options across the platform

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!