Senior Manager, Loyalty Solutions & Platforms

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Purpose

This is a loyalty solutions / sales specialist and delivery role responsible for selling in and project implementation of a suite of different loyalty and rewards technologies and technological platforms to enhance Visa’s innovative position and client relationships with issuers, merchants, FinTechs and drive incremental revenue for Visa in technology intensive value-added services.    

Principle Responsibilities/Key Results Area

Market Knowledge

• Understand loyalty technology concepts, systems, and operations, global loyalty industry market trends, loyalty ecosystems from a business, technology, process, integration and data design perspective
• Understand the competitive loyalty landscape and payment/fintech vendor ecosystem within Central Asia, Kazakhstan and Uzbekistan, primarily
• Develop and expand partnerships with external parties - merchants, aggregators, vendors - to arrange and coordinate partnerships, development and product activities and promotional campaigns
• Help identify and deliver against the technological needs of clients (Issuers, Merchants) in markets of Central Asia, relating to innovative platform products, advanced consumer experiences and payment and rewards facilitating solutions
• Effectively package, sell and deliver robust consumer loyalty solutions for clients and merchants
• Develop thought leadership and best practices for delivering digitally rich customer experiences in an agile, data driven environment

Product Development and Delivery

• Ensuring the successful implementation of the loyalty solutions road map through the definition of a common set of design and process standards, partnering with merchants, payment product vendors and implementation teams
• Drive loyalty product sales and delivery including project management, understanding and developing solutions, processes and collateral, that allow the products and capabilities to be taken to CA delivered in a bespoke manner to clients
• Work with the wider payments stakeholder groups to ensure implementation of the products and services with minimal risk & optimize delivery
• Under the guidance of line manager work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targets
• Responsible for client program design, documentation, client billing and vendor implementation management
• Solicit and synthesize feedback from clients and the markets to influence the product development roadmap

Business Casing and Product Performance Management

• Ensure creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions
• Track the performance of solution/product implementations, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed)

Financial & Organizational Scope

• Ensure achievement of financial targets outlined in business cases developed for the implementation of products / solutions
• Budget management and control (tracking, planning etc.)
•  Must be able to work effectively in a matrix, cross-functional organization structure and participate in cross-functional projects, especially relating to innovation, benefits, consumer experiences, product and solution design & delivery.

Reporting Relationships & Interactions

Role will be located in Almaty, Kazakhstan

• Individual contributor role
• Interacts regularly with management in Products, Country management, Sales, etc.  This individual is expected to comfortably present to and interact effectively with medium and senior Visa management and staff.
• This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, strategic merchants and vendors, government departments, processors.
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Required Experience (education, skills - professional/technical/business)

• Bachelor’s and/or Master's degree or equivalent
• Fluent English is a must
• 5-7 years of experience in the areas of Loyalty and Product Management, Banking or Retail
• Project management knowledge and/or certification
• Very strong technical and functional background in Loyalty Applications Products, having relevant UX/UI Architect experience
• Experience in systems integration projects that involve open-source technologies and implementation utilizing cloud based computing and APIs
• Experience in delivery of customer facing solutions with an innovation focus
• Quickly adapt to rapidly evolving and changing business priorities along with
• delivering programs leveraging technology and innovation
• Experience with Agile development
• Proven track record of successful plan execution in a fast-paced environment
• Proven ability to execute independently and operate successfully within a matrix/team environment
• Proficient user of all Microsoft Office products

Beneficial to have:

• Knowledge of Visa's system process is a plus
• International business experience is a plus

Key soft skills:

• Solid interpersonal skills and ability to work effectively within a matrix organization
• Strong verbal and written communication skills
• Self-directed and motivated
• Logical based reasoning
• Service-delivery oriented
• Has an entrepreneurial spirit
• Results driven discipline

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.