Senior Manager - Process Excellence

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

You are a proactive individual ready to work with a diverse set of leaders and stakeholders in a forward-thinking organization. You will focus on identifying areas of improvement, deploying actions to close gaps, and measuring outcomes. You are detail-oriented, possess strong analytical skills, and have a passion for continuous improvement.

WHAT YOU’LL DO:

You will be responsible for working with leadership to plan, execute, and deliver process improvement and transformational projects.

Process Mapping, Analysis and Improvement

• Conduct vertical and horizontal value stream mapping for various transactions.
• Conduct thorough analyses of existing business processes to identify process gaps, areas for improvement and recommend solutions.
• Develop and implement process optimization strategies using Lean, Six Sigma, or other methodologies.
• Collaborate with key stakeholders to gather insights and feedback on current processes.

Implementation and Measurement

• Deploy actions to close identified gaps.
• Measure the effectiveness of these actions against desired outcomes. Implement KPIs to measure process effectiveness and efficiency.
• Maintain and update business operation guidelines.

Continuous Improvement Initiatives

• Facilitate continuous improvement projects and initiatives across the organization.
• Implement Lean Methods to improve Productivity & Quality and streamline operations.

Quality and Training

• Collaborate with the Quality team to identify areas of pain and breakage.
• Assist in developing and delivering training materials for continuous improvement initiatives.
• Provide guidance and support to teams in adopting and implementing best practices.

Documentation & Standardization

• Enhance existing documentation by migrating to a more accessible platform. Integrate new age tech to improve documentation usability and accessibility.
• Document updated processes and best practices for reference and training purposes.
• Drive standardization of processes where applicable to achieve consistency.

Team Collaboration

• Work closely with cross-functional teams to understand their processes, challenges, and improvement opportunities.
• Provide regular updates on progress, risks, and milestones.

WHAT YOU’LL NEED:

• Bachelor’s degree in business, Engineering, or a related field, or equivalent work experience. Master’s in business administration or any Post-graduation will be an advantage.
• 8-12 years of experience in process improvement, quality management, or related roles.
• Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar. MBB training or certification would be an added advantage
• Demonstrated understanding of business processes, internal control risk management, controls, and related standards.
• Ability to develop process frameworks.
• Experience documenting Business Process flows, Creating/Updating SOPs, & documenting business
• Fair understanding & experience in managing technology process improvement projects
• Good Knowledge & Working Experience on various tools like Visio, MS Access, BI, Tableau etc.
• Proficiency in data collection and analysis using statistical tools.
• Strong analytical and problem-solving capabilities.
• Experience with process mapping and analysis tools.
• Experience in transformation and change management.
• Proficiency in using project management tools
• Strong collaboration and organizational skills.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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