Senior Retention Associate

1 Day ago • All levels

Job Summary

Job Description

As a Senior Retention Associate at Tide, you will contact members to build rapport, understand their businesses, and retain them on relevant products or services. You will work cross-functionally to understand upcoming product launches, pitch them to members, and work in a data-driven environment to reach targets. The role also involves testing new leads, recommending products and services, and working on ad hoc tasks and projects. The candidate will have experience in financial services telesales, using CRM tools, and possess excellent communication skills.
Must have:
  • Financial services telesales experience with revenue targets
  • Experience with CRM tools such as Kustomer or similar
  • Excellent telephone manner and objection handling skills
  • Excellent verbal, written and interpersonal communication skills in English
  • Confident, outgoing and enthusiastic nature
Good to have:
  • Willingness to take on new projects
  • Some knowledge of Buyer Behaviour, Sales and KYC
  • Ability to work in team dynamic and independently to KPIs
  • Experience with data analytics tools
Perks:
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM 

The Member Success Team (Inside Sales) is a front-line team, looking to engage with our existing customer base and help them to save time and money through utilising our products and services.

ABOUT THE ROLE 

As a Senior Retention Associate you will:

  • Contact members currently using our products  – build rapport with them, understand their businesses and will retain them on relevant products or services to help them thrive
  • Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
  • Work in a dynamic and data driven environment to reach team and individual targets
  • Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
  • Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
  • Spend time to take on ad hocs tasks and work on projects that support other business areas 

WHAT WE ARE LOOKING FOR 

Tide is seeking a dynamic Senior Retention Asssociate to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

  • Previous financial services telesales experience and success working towards a revenue target
  • Experience using Kustomer (or a similar CRM tool)
  • Willingness to take on new projects and get involved in the teams growth
  • An excellent telephone manner and objection handling skills
  • Excellent verbal, written and interpersonal communication skills in English
  • Confident, outgoing and enthusiastic nature 
  • Self motivation and conscientiousness, wanting to make a real difference to the business
  • Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
  • Some knowledge of Buyer Behaviour, Sales and KYC
  • Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets
  • Experience with data analytics tools

WHAT YOU WILL GET IN RETURN

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget 
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-Hybrid
#LI-RS12

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Similar Jobs

Social Discovery Group - Senior Product Designer

Social Discovery Group

(Remote)
1 Day ago
Mindtickle - Senior Field Product Manager

Mindtickle

Pune, Maharashtra, India (Hybrid)
3 Months ago
Redhorse Corp - UI/UX Designer

Redhorse Corp

Falls Church, Virginia, United States (On-Site)
8 Hours ago
BrightEdge - Software Development Manager

BrightEdge

Hyderabad, Telangana, India (Remote)
6 Months ago
SciPlay - Senior Business Intelligence Developer

SciPlay

Austin, Texas, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Business Intelligence Sales Specialist III

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Week ago
Netflix - Data Engineer (L5) - Ads

Netflix

(Remote)
6 Months ago
INTEL - FSO Ireland equipment technicians

INTEL

Leixlip, County Kildare, Ireland (On-Site)
21 Hours ago
Assystems - Senior Ecologist

Assystems

London, England, United Kingdom (Hybrid)
6 Months ago
Beghou Consulting - Lead Digital Marketing Analyst

Beghou Consulting

Pune, Maharashtra, India (On-Site)
6 Months ago
Google - Sales Specialist, Business Intelligence, Looker

Google

Seoul, South Korea (On-Site)
2 Weeks ago
NewGlobe - Product Manager

NewGlobe

Lagos, Lagos, Nigeria (On-Site)
9 Hours ago
Netflix - Data & Software Engineer (L5)

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
version 1 - Systems Administrator - Contract Lifecycle Management (CLM) Tool

version 1

Bengaluru, Karnataka, India (Hybrid)
2 Days ago
WebTech Corporation - PD Supervisor

WebTech Corporation

Suzhou, Jiangsu, China (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in Sofia, Sofia City Province, Bulgaria

Progres - Senior Full-Stack Developer

Progres

Sofia, Sofia City Province, Bulgaria (Hybrid)
3 Months ago
Evolution - IT Security Engineer (Red team)/ Penetration tester

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
5 Months ago
SEGA - Cinematic Artist

SEGA

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
Tide - Business Development Specialist - French Speaker

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Day ago
DraftKings - Manager, System DBA Operations

DraftKings

Plovdiv, Plovdiv Province, Bulgaria (On-Site)
2 Months ago
Tide - Training Specialist - German Speaker

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Day ago
Evolution - Game Designer

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Week ago
Playtech - Customer Service Associate

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
SEGA - Battle Programmer

SEGA

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
Creative Assembly - Audio Programmer

Creative Assembly

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Belgrade, Serbia (Hybrid)

Sofia, Sofia City Province, Bulgaria (On-Site)

Luxembourg, Luxembourg, Luxembourg (On-Site)

London, England, United Kingdom (Hybrid)

Romania (Hybrid)

Ukraine (Hybrid)

View All Jobs

Get notified when new jobs are added by Tide

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug