Senior Systems Administrator

Important:

Location: Fully remote. Must be based in the UK or Europe. Applicants outside these regions will not be considered.

Visa Sponsorship: Not available at this time. Applicants must be eligible to work in their current country of residence.

Application Requirements: Submit your CV in .pdf format only.

Right to work: If an offer of employment is made to you, you will need to produce a piece of valid ID to prove your right to work.

We’re seeking a customer-focused and proactive Senior Systems Administrator to manage our cloud-based infrastructure, provide remote technical support, oversee software licenses, and handle new equipment procurement.

Job Overview:

As the Senior Systems Administrator, you’ll manage and optimise our cloud-based systems, including Google Workspace, Jira, Confluence, Slack and tools for game development such as Unity and Plastic SCM.

You’ll also support a remote team using MacOS and Windows based devices, ensuring security and efficiency. Additionally, you’ll oversee software licenses and subscriptions, ensuring compliance and cost-effectiveness, as well as the specification, sourcing, and distribution of new equipment.

Key Responsibilities:

Service management:

• Ensure fast resolution of service issues and new service request, proactively address underlying process, system and efficiency issues

• Deliver high level of end user customer satisfaction

Cloud Infrastructure Management:

• Manage and maintain the studio’s cloud-based systems, including Google Workspace, Atlassian Suite (Jira, Confluence), Slack, Miro, Perforce, and Plastic SCM.

• Ensure these systems are optimized and secure for the remote team

End-User Device Management:

• Provide support for a fully remote workforce using personal devices (laptops, PCs, tablets).

• Ensure secure configurations, offer troubleshooting assistance, and resolve issues across MacOS and Windows environments.

Device Specification and Procurement:

• Work with team members to define requirements for new devices, select appropriate hardware based on performance and compatibility

• Source the best options from suppliers, and coordinate the distribution of equipment to new and existing team members.

System Security:

• Implement robust security measures for cloud systems and personal devices to safeguard against unauthorized access, cyber threats, and vulnerabilities.

• Conduct security audits, configure access controls, and enforce security best practices, including data backup and disaster recovery plans.

Software License & Subscription Management:

• Manage all software licenses and subscriptions for the studio, including tracking usage, ensuring compliance with licensing agreements, and negotiating with vendors to secure the best value.

• Proactively identify opportunities to optimize software costs and streamline subscriptions.

Automation & Integration:

• Set up and maintain integrations between various cloud-based systems (Google Workspace, Jira, Slack)

• Automate administrative tasks to enhance productivity and reduce manual efforts.

User Support and Training:

• Provide technical support and training, ensuring best practices in system usage and security.

• Educate users on best practices for system usage, data security, and device management.

Documentation and Reporting:

• Maintain detailed documentation on system configurations, software licenses, and processes.

• Provide regular performance and incident reports.

Skills and Qualifications:

Technical Proficiency:

• Around 5+ years of experience managing cloud-based systems such as Google Workspace, Jira, Confluence, and other collaboration tools.

• Expertise in managing and supporting hybrid environments across personal MacOS and Windows devices.

• Experience with managing software licenses and subscriptions, ensuring compliance, and vendor negotiations.

• Familiarity with hardware specification, procurement, and remote device management

Security Expertise:

• Strong understanding of cloud security principles, access controls, and vulnerability management.

• Experience conducting security audits, managing data protection, and implementing disaster recovery plans.

Certifications (Preferred):

• Google Workspace Administrator, Atlassian Jira Administrator, or relevant cloud certifications.

• IT Security

Bonus Points:

• Experience with Unity or other game development platforms.

• Familiarity with Perforce and Plastic SCM in remote game development workflows.

Benefits:

• Competitive salary from a Living Wage Accredited employer.

• Opportunities for career advancement and professional development.

• Flexible hybrid work model allowing for remote work with occasional in-person meetings as required.

• Private medical and dental insurance.

• Studio closure over the holiday period.

• Industry-leading parental leave policies and childcare support.

About Us:

Since 2015, ZA/UM Studio has been at the forefront of artistic achievement within the video games industry, with our award-winning RPG Disco Elysium. Driven by a commitment to video games as an art form and endless intellectual curiosity, we are now a studio with a portfolio of projects and a global team of over 75 people.

We are committed to creating narrative-driven games that challenge the boundaries of art and storytelling. We do not shy away from social commentary or challenging industry conventions. The foundation of our artistic pursuits is collective creativity, we view teamwork and camaraderie as essential.

ZA/UM is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.