Senior Technical Support Engineer

6 Days ago • 2-5 Years

About the job

SummaryBy Outscal

Salesforce seeks a Senior Technical Support Engineer in Indianapolis, IN, to resolve critical technical issues and provide best practices for enterprise architecture functions. Must have expertise in Salesforce platform and tools, and experience in resolving complex technical issues.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Technical Support Engineer in Indianapolis, IN:

Job Duties: Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance. Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues. Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Understand how Signature Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics. Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, creating definitions for proactive alerts, working with Customer Centric Engineering and Technical Enablement teams on proactive tuning, and provide recommendations to minimize potential service disruptions. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs. Participate in Signature Support project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional “white glove” support practices associated to incident prediction and prevention capabilities. Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. ˆHQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Information Technology Management, Engineering (any field), or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field, OR Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology Management, Engineering (any field), or closely related quantitative discipline and five (5) years of progressively responsible experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Information Technology Management, Engineering (any field)).

Special Skill Requirements: (1) App Exchange Data Loader, (2) Force.com Explorer, (3) Change Set (4) Force.com Excel Connector, (5) Force.com IDE, (6) Workbench, (7) SOQL Explorer (8) Force.com Migration Tool (ANT), (9) Github, (10) Jenkins. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-134407. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Similar Jobs

Veeam Software - Desktop Support Engineer

Prague, Czechia (On-Site)

Entrata - Technical Support Engineer

United States (Remote)

Sonar Source - Support Engineer

Geneva, Switzerland (On-Site)

Frontier Developments - IT Support Engineer

England, United Kingdom (Hybrid)

Tencent - Product Support Engineer 103946

California, United States (On-Site)

Logitech - Tier 3 Tech Support Engineer, Video Conferencing & Enterprise

District Of Columbia, United States (Hybrid)

Similar Skill Jobs

dentsu - Performance Marketing Manager

Bangkok, Thailand (On-Site)

dentsu - Senior Performance Marketing Specialist

Bangkok, Thailand (On-Site)

dentsu - Senior Consultant

Lombardy, Italy (On-Site)

dentsu - Junior Consultant

Lombardy, Italy (On-Site)

dentsu - Senior PPC Specialist

Budapest, Hungary (Hybrid)

dentsu - Senior MarTech Consultant (SFMC)

Prague, Czechia (Hybrid)

dentsu - Senior Data Scientist

Stockholm County, Sweden (On-Site)

dentsu - Senior Cloud DevOps Engineer

Prague, Czechia (Hybrid)

dentsu - Webmethods Integration Consultant

Lisbon, Portugal (Hybrid)

Maersk Careers - Financial Analyst

Maharashtra, India (On-Site)

Jobs in Indianapolis, Indiana, United States

CAE - Software Engineer Weapons Co-op

Texas, United States (On-Site)

CAE - Group Leader IT Civil

Texas, United States (On-Site)

PlayStation Global - Senior Software Engineer

California, United States (On-Site)

PlayStation Global - Software Engineer Intern - Masters

California, United States (Hybrid)

The Pokemon Company International - Sr. Event Operations Manager

Washington, United States (Hybrid)

Activision - 2025 US Summer Internship - UI/UX Design

California, United States (On-Site)

Activision - 2025 US Summer Internship - Computer Graphics

California, United States (On-Site)

Activision - 2025 US Summer Internship - User Research

California, United States (On-Site)

Activision - 2025 US Summer Internship - Game Engineering

California, United States (On-Site)

Operations Jobs

dentsu - Consulting Manager (m/w/d)

Hessen, Germany (Hybrid)

dentsu - Operational Finance Analyst - AP

Lisbon, Portugal (Hybrid)

Maersk Careers - Senior Customer Experience Agent

Ho Chi Minh City, Vietnam (On-Site)

Maersk Careers - NEC One Team CX & MbM Processes Lead

Maharashtra, India (On-Site)

Maersk Careers - Business Controller - OPS tower

Tamil Nadu, India (On-Site)

Maersk Careers - Specialist (Reefer Shipment)

Tamil Nadu, India (On-Site)

Maersk Careers - Business Process Coordinator 4PL

South Holland, Netherlands (On-Site)

Maersk Careers - Integrated Customer Experience Manager

South Holland, Netherlands (On-Site)

PwC - Berater:in CRM - SAP Customer Experience

Zurich, Switzerland (On-Site)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug