Senior Technical Support Engineer (Windows Directory Services)

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting which includes experience in or working knowledge of some or most of these areas  - 

• Strong working knowledge of Windows Server operating systems platforms, DNS Zones and different type of DNS records, basic networking concepts like subnetting, VLAN etc.
• Troubleshooting general Active Directory issues like domain join, secure channel, domain controller promotion/demotion
• Experience with best practices for Active Directory disaster recovery, object management, security models and trust creation
• Group Policy Objects (GPOs), engineering, implementing and troubleshooting GPO issues.
• Kerberos and NTLM authentication
• Lightweight Directory Access Protocol (LDAP)
• Knowledge of Sites, Subnets, KCC, Replication, Bridgehead servers, AD partitions, Global catalogs etc.
• Knowledge of Active Directory performance issues due to high load on LSASS
• Working knowledge on FRS,DFSR replication
• Working knowledge of Certificate/CA/PKI infrastructure.
• Experience with SSL-TLS
• Troubleshooting experience with tools - procmon, netmon, perfmon

Soft Skills requirements

• Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
• Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
• Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
• Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
• Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.

This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.