Frontend Software Engineer - Customer Service Platform

1 Month ago • All levels • Frontend Development • Full Stack Development

Job Summary

Job Description

ByteDance seeks a Frontend Software Engineer for its Customer Service Platform (CSP) in Singapore. The CSP team integrates product technology resources for the company's internal customer service system, focusing on efficient self-service solutions and convenient agent tools. Responsibilities include designing and implementing large-scale web features and Node.js services, optimizing application performance and user experience, architecting reusable front-end systems, researching emerging web technologies, and analyzing user needs to develop software solutions. The ideal candidate possesses strong JavaScript/HTML/CSS skills, deep understanding of web frameworks (React/Vue/Angular), and familiarity with compilation/bundling frameworks (Webpack/Rollup/Babel).
Must have:
  • Design & implement large-scale web features
  • Optimize web app scalability & reliability
  • Strong JavaScript/HTML/CSS & React/Vue/Angular experience
  • Webpack/Rollup/Babel familiarity
  • Frontend-backend architecture understanding
Good to have:
  • Agile, self-motivated, creative problem-solver
  • Passionate about software development
  • Independent research skills
  • Team player

Job Details

Responsibilities
ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa. About The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. Responsibilities 1. Design and implement large-scale cross platform web-based features, user interfaces and Node.js based services for customer service platforms 2. Responsible for optimising scalability, reliability and responsiveness of web-based application pages, and to deliver compelling end user experience 3. Architect efficient and reusable front-end systems that drive complex web applications 4. Keep at the forefront of emerging web-based technologies and trends, research and evaluate the latest web development frameworks, apply new technologies to drive iterative product improvements 5. Research, design, and develop computer and network software or specialised utility programs. 6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. 7. Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
Qualifications
Minimum Qualifications 1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline; 2. Industry experience in developing frontend web applications, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency; 3. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, animation, cross browser compatibility and accessibility ; 4. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular; 5. Deep familiarity and experience with common web compilation and bundling frameworks, including Webpack/Rollup/BaBel/AST/Gulp; 6. Good understanding of frontend - backend multi-tier application architecture and protocols, familiarity with product and software development lifecycle process; Preferred Qualifications 1. Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver 2. Deeply passionate about software coding/development and building great mobile/web applications 3. Ability to perform independent research to solve complex technical problems 4. Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment --- #LI-Onsite
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

Xsolla - Product Owner - Login

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Months ago
bytedance - Senior Software Engineer - Compute Infrastructure (Orchestration & Scheduling)

bytedance

San Jose, California, United States (On-Site)
1 Month ago
Minecast - Senior Software Engineer - ID Platform

Minecast

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
bytedance - Software Engineer Intern, Authorization

bytedance

Singapore (On-Site)
1 Month ago
luxsoft - Data Modeling Expert (with Avaloq experience)

luxsoft

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
bytedance - Software Engineer Graduate (XR Web Platform-PICO)

bytedance

San Jose, California, United States (On-Site)
2 Months ago
Next Level Business Services - UI Developer

Next Level Business Services

Detroit, Michigan, United States (On-Site)
7 Months ago
Interface AI - Senior Software Engineer, Frontend

Interface AI

United States (Remote)
3 Months ago
Canva - Senior Software Engineer - Video Export (Fullstack)

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
undefined - Senior Front End Consultant

United States (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Motive - Technology Program Analyst II

Motive

Pakistan (Remote)
1 Week ago
Eventbrite - Engineering Manager - Relevance

Eventbrite

United States (Remote)
1 Week ago
Microsoft - Member of Technical Staff, AI Pretraining Platform

Microsoft

Zürich, Zurich, Switzerland (On-Site)
1 Month ago
Grab - Associate, Airport Operation (Mobility Business)

Grab

Bangkok, Thailand (On-Site)
1 Month ago
shyft labs - Data Lead

shyft labs

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Aryaka - Vice President, Sales - East Coast

Aryaka

United States (Remote)
1 Month ago
Zazz - Cloud Engineer (AWS)

Zazz

(Remote)
3 Months ago
Virtusa - iOS Developer

Virtusa

Andhra Pradesh, India (Hybrid)
8 Months ago
Internet Brands - HR Coordinator

Internet Brands

El Segundo, California, United States (On-Site)
1 Week ago
Polygon Labs - Senior Software Engineer

Polygon Labs

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

Oliver Agency - GenAI Motion Graphic Designer

Oliver Agency

Singapore (On-Site)
1 Month ago
bytedance - Lark Integrated Marketing Intern - 2025 Start

bytedance

Singapore (On-Site)
4 Months ago
Net ease games - Visual Graphics Algorithm Engineer

Net ease games

Singapore, Singapore (On-Site)
1 Month ago
bytedance - Backend Engineer - BytePlus

bytedance

Singapore (On-Site)
7 Months ago
bytedance - Site Reliability Engineer, Traffic Infrastructure

bytedance

Singapore (On-Site)
7 Months ago
Workato - Partner Solutions Architect

Workato

Singapore (On-Site)
2 Weeks ago
OKX - Senior Risk Manager, (Trading, 24/7 team)

OKX

Singapore, Singapore (On-Site)
7 Months ago
bytedance - Ad Delivery Algorithm Intern - Game

bytedance

Singapore (On-Site)
1 Month ago
bytedance - Cloud Solutions Technical Account Manager

bytedance

Singapore (On-Site)
1 Month ago
bytedance - Software Engineer, Real Time Communication

bytedance

Singapore (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Frontend Development Jobs

Blitz app - Senior Software Engineer (C++)

Blitz app

India (Remote)
2 Months ago
bytedance - Frontend Software Engineer-Customer Service Platform

bytedance

Singapore (On-Site)
6 Months ago
Canva - Staff Machine Learning Engineer - User Voice

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Inkittt - Senior Front-End Engineer: Web and Mobile Team (m/f/d)

Inkittt

Krakow Am See, Mecklenburg-Vorpommern, Germany (On-Site)
10 Months ago
Canva - Senior Frontend Engineer - Ecosystem Experiences

Canva

Auckland, Auckland, New Zealand (Remote)
1 Month ago
Canva - Senior Frontend Engineer - Growth

Canva

Melbourne, Victoria, Australia (Remote)
2 Months ago
Sleeper - Senior Frontend Engineer (Mobile)

Sleeper

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Rockstar Games - UI Programmer (C++)

Rockstar Games

Dundee, Scotland, United Kingdom (On-Site)
8 Months ago
Nagarro - Staff Engineer, Frontend React

Nagarro

Hyderabad, Telangana, India (On-Site)
7 Months ago
The Walt Disney Company - Sr Software Engineer (Roku/BrightScript/SceneGraph)

The Walt Disney Company

New York, New York, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

San Jose, California, United States (On-Site)

Tokyo, Japan (On-Site)

Taguig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

Ho Chi Minh City, Vietnam (On-Site)

View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug