Job Description
This role leads the delivery of client-focused procurement services, aiming for continuous improvement. The Specialist will participate in meeting service KPIs through diverse, time-sensitive activities, ensuring compliance, quality, and efficiency. Key responsibilities include developing business intimacy with local stakeholders, supporting team members in resolving operational issues, and ensuring daily activities are fulfilled properly and timely. The role requires knowledge of P2P processes, cross-functional work, and process adherence, while escalating issues as needed. The Specialist will also coordinate and support junior professionals in process adherence and problem-solving, and participate in process improvement implementations. A customer-focused approach, responsiveness to client requests, and proactive knowledge sharing are essential.
Must Have:
- Deliver client-focused procurement services
- Meet service KPIs
- Develop stakeholder intimacy
- Resolve operational issues
- Understand P2P processes
- Monitor process adherence
- Support junior professionals
- Ensure timely activity fulfillment
- Maintain customer focus
- Simplify and improve processes
Job Description
Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.
Job Description - Grade Specific
Role Overview:•Provides services according to the Service Delivery scope to meet specific KPIs•Supports delivery of Procurement services into the Business•Maintains a proactive working attitude towards the Client•Has basic knowledge of the Stakeholder community within the work perimeter•Manages relationships with Stakeholders•Understands P2P processes •Has knowledge about cross-functional work•Monitors process adherence across work perimeter and escalates as needed •Coordinates/supports junior professionals in process adherence and problem solving•Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:•Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets•Demonstrates knowledge of processes and procedures relevant to the function•Accountable for process compliance within the work perimeter•Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion•Responsive to local Stakeholders in solving day-to-day activities•Provides subject matter expertise as needed by other team members•Supports junior professionals in day-to-day activities •Helps the team to achieve common goals•Acts to overall procurement policies and processes•Continually strives to simplify, standardize and improve processes •Continually seeks out ways to improve Client satisfaction•Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members•Supports transformation projects activites
Skills (competencies)
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