Service Delivery Specialist

3 Weeks ago • All levels

Job Summary

Job Description

This role leads the delivery of client-focused procurement services, aiming for continuous improvement. The Specialist will participate in meeting service KPIs through diverse, time-sensitive activities, ensuring compliance, quality, and efficiency. Key responsibilities include developing business intimacy with local stakeholders, supporting team members in resolving operational issues, and ensuring daily activities are fulfilled properly and timely. The role requires knowledge of P2P processes, cross-functional work, and process adherence, while escalating issues as needed. The Specialist will also coordinate and support junior professionals in process adherence and problem-solving, and participate in process improvement implementations. A customer-focused approach, responsiveness to client requests, and proactive knowledge sharing are essential.
Must have:
  • Deliver client-focused procurement services
  • Meet service KPIs
  • Develop stakeholder intimacy
  • Resolve operational issues
  • Understand P2P processes
  • Monitor process adherence
  • Support junior professionals
  • Ensure timely activity fulfillment
  • Maintain customer focus
  • Simplify and improve processes

Job Details

Job Description

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview:•Provides services according to the Service Delivery scope to meet specific KPIs•Supports delivery of Procurement services into the Business•Maintains a proactive working attitude towards the Client•Has basic knowledge of the Stakeholder community within the work perimeter•Manages relationships with Stakeholders•Understands P2P processes •Has knowledge about cross-functional work•Monitors process adherence across work perimeter and escalates as needed •Coordinates/supports junior professionals in process adherence and problem solving•Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:•Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets•Demonstrates knowledge of processes and procedures relevant to the function•Accountable for process compliance within the work perimeter•Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion•Responsive to local Stakeholders in solving day-to-day activities•Provides subject matter expertise as needed by other team members•Supports junior professionals in day-to-day activities •Helps the team to achieve common goals•Acts to overall procurement policies and processes•Continually strives to simplify, standardize and improve processes •Continually seeks out ways to improve Client satisfaction•Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members•Supports transformation projects activites

Skills (competencies)

Similar Jobs

IMC - Python Software Engineer

IMC

Sydney, New South Wales, Australia (On-Site)
2 Months ago
Pingle studios - Art Director

Pingle studios

(Remote)
8 Months ago
Barracuda - National Account Manager

Barracuda

Chicago, Illinois, United States (On-Site)
1 Week ago
Trellix - Senior Analyst Relations Manager

Trellix

Plano, Texas, United States (Hybrid)
1 Month ago
Xsolla - Data Warehouse Architect

Xsolla

Serbia (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scout - Staff Software Engineer, Infotainment (Android Applications & Frameworks)

Scout

Fremont, California, United States (On-Site)
2 Weeks ago
USE Insider - Technical Integration Specialist

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
1 Year ago
Garena - Senior Associate/Assistant Manager, Marketing

Garena

Singapore (On-Site)
2 Months ago
whoop - Senior Mechanical Engineer (Apparel & Accessories)

whoop

Boston, Massachusetts, United States (On-Site)
1 Month ago
upwork - Senior Manager, Strategic Insights & Data Science

upwork

United States (Remote)
1 Week ago
Catface - Product Development Coordinator

Catface

Austin, Texas, United States (Remote)
3 Weeks ago
zoox - Senior Systems Engineer, Product and Cloud Software Safety Engineer

zoox

Foster City, California, United States (Hybrid)
3 Months ago
Zinnia - Senior Software Engineer I (C++)

Zinnia

Miami, Florida, United States (Hybrid)
1 Month ago
Canva - Marketing Automation Lead

Canva

Austin, Texas, United States (On-Site)
3 Weeks ago
Ion - Lead Product Manager – Financial Services

Ion

New York, United States (On-Site)
4 Years ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

Paytm - Creative Design Lead - Deputy Manager

Paytm

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Capgemini - Vulnerability Management

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
London stock Exchange - Senior Analyst - Customer Support

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
DevRev - Revenue: Account Executive

DevRev

Mumbai, Maharashtra, India (On-Site)
2 Months ago
PayPal - Prod Strategy & Operations Consultant

PayPal

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Glean - Security Engineer

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago
truecaller - Ad Operations Manager

truecaller

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Capgemini - Data Product Owner

Capgemini

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Ion - Analyst - Capital structure 918

Ion

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Accenture - Business Advisory New Associate

Accenture

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Kolkata, West Bengal, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Capgemini

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug