Service Engineer

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

Within Azure Data, the databases team builds and maintains Microsoft's operational Database systems. We store and manage data in a structured way to enable multitude of applications across various industries. We are on a journey to enable developer friendly, mission-critical, AI enabled operational Databases across relational, non-relational and OSS offerings.

The Data Migration & Modernization team within Azure Data is hiring a Service Engineer 2. The team is fully located in India and owns the entire migration charter. Database migration is a crucial area that is top of mind for the Azure organization and an area of investment for the team. These set of services are the newest addition of services being built by the team and are driven by the all-important momentum of migrating and modernizing customer workloads from on-premises to Azure. These are high scale hybrid services, and their goal is to help customers migrate their workloads from wherever they are to Azure and modernize on the way.

We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

• Develops and maintains CI/CD pipelines with Azure DevOps, automating build, test, and deployment while integrating AI/ML for predictive diagnostics and intelligent automation.
• Applies best practices of CI/CD, infrastructure as code, observability, and debugging to ensure fast and smooth delivery of software products. 
• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported infrastructure and services.
• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.
• Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.
• Adheres to security and compliance standards and works with security and compliance teams to identify and address relevant issues.

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