Service Manager

2 Months ago • 3 Years + • Operations

Job Summary

Job Description

As Service Manager, you'll lead the store's Service Center, overseeing workflow, mechanic staffing, and KPIs to ensure excellent customer experiences. You'll be the primary service advisor, integrating sales and service. Responsibilities include training the team, recommending services, managing costs, organizing service orders, maintaining a clean department, and ensuring efficient bike building and delivery. You'll manage communication with customers, writing over 50% of work orders. This role demands high energy, a proactive approach, and the ability to develop employees and find operational efficiencies. Success requires anticipating shop needs to support both service and sales teams.
Must have:
  • 3+ years bike service experience
  • Excellent communication skills
  • Leadership & team development skills
  • Effective planning and problem-solving
  • Customer service expertise
  • Proactive approach and adaptability
Perks:
  • Flexible and fun company culture
  • Competitive healthcare (PPO & HDHP)
  • Dental & Vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance
  • Competitive vacation package
  • 401(k) with match & ESOP
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000
  • Employee & partner retail discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Southcenter


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $0.00 - $0.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

ByteDance - Machine Learning Engineer - Global Payment - 2025 Start

ByteDance

Singapore (On-Site)
1 Month ago
Google - Software Engineering Intern, Summer 2025

Google

New Taipei City, Taiwan (On-Site)
1 Month ago
Viacom18 Media   - SDE II - Backend Node.Js Engineer, JioCinema

Viacom18 Media

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Coupa Software - Sr. Software Engineer in Test

Coupa Software

Pune, Maharashtra, India (On-Site)
4 Months ago
The Workshop - Technical Infrastructure Project Manager

The Workshop

Tocancipá, Cundinamarca, Colombia (On-Site)
3 Months ago
Tesla - Tesla Support Regional Supervisor

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
CloudHire - Customer Support Specialist

CloudHire

Bogotá, Bogota, Colombia (Remote)
4 Months ago
LeoVegas - Customer Experience Advisor - Dutch Market

LeoVegas

Newcastle Upon Tyne, England, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Iksha Labs - Senior C++ Engineer

Iksha Labs

Gurugram, Haryana, India (On-Site)
5 Months ago
Interface AI - SDE III - Backend

Interface AI

India (Remote)
2 Months ago
Intel Corporation - CPU performance architect

Intel Corporation

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Windranger Labs - Game Server Engineer

Windranger Labs

San Francisco, California, United States (On-Site)
8 Months ago
AeroVect - Localization & Mapping Engineer

AeroVect

South San Francisco, California, United States (On-Site)
7 Months ago
LesJeudis - Technical Animator (W/M/NB) [Assassin's Creed Franchise]

LesJeudis

Annecy, Auvergne-Rhône-Alpes, France (On-Site)
6 Months ago
Microsoft - Software Engineering Full Time Opportunities

Microsoft

Prague, Prague, Czechia (On-Site)
1 Month ago
ByteDance - Student Researcher (Foundation Models - Reasoning, Planning & Agent - Doubao (Seed)) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Google - Software Engineer III, Full Stack, Google Cloud

Google

Hyderabad, Telangana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tukwila, Washington, United States

Axon - Salesforce Architect, Digital Customer Experience

Axon

Scottsdale, Arizona, United States (Hybrid)
2 Months ago
Fliff  Inc  - Customer Success Specialist

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
7 Months ago
Microsoft - Software Engineer - Security, Multiple Locations

Microsoft

Redmond, Washington, United States (On-Site)
1 Month ago
Meta - Research Scientist Intern, Smart Glasses in Wearables AI (PhD)

Meta

Menlo Park, California, United States (On-Site)
3 Months ago
Zoox - Senior Software Performance Engineer

Zoox

Foster City, California, United States (On-Site)
4 Months ago
Axinous - People Analytics Fall Intern-SkillBridge

Axinous

United States (Remote)
3 Months ago
The Pokemon Company International - Assistant Controller

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
4 Months ago
Pixar Animation Studios - Software Engineer, Platform

Pixar Animation Studios

Emeryville, California, United States (Hybrid)
4 Months ago
Redhorse Corp - International Lead

Redhorse Corp

Fort Belvoir, Virginia, United States (Hybrid)
2 Months ago
Meta - Data Engineer, Product Analytics

Meta

San Francisco, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Nasdaq - Calypso Consultant

Nasdaq

Moncayo, Chihuahua, Mexico (On-Site)
4 Months ago
Trek - Store Manager

Trek

Melbourne, Florida, United States (On-Site)
2 Months ago
The Walt Disney Company - Assistant Manager, Operations, Disney Store APAC

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Months ago
Luxoft - Senior Moodys Developer

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
NXP - INTERN-MPU Global CAS

NXP

Guadalajara, Jalisco, Mexico (On-Site)
4 Months ago
Tesla - Conseiller(ère) Online après-vente - Service Preparation Specialist H/F - Paris St-Ouen

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
1 Month ago
Tesla - Store Manager, Budapest

Tesla

Budapest, Hungary (On-Site)
1 Month ago
Riot Games - Technical Program Manager - Live Operations

Riot Games

Shanghai, Shanghai, China (On-Site)
2 Months ago
NinjaVan - Operations Solutions Design Manager

NinjaVan

Jakarta, Jakarta, Indonesia (Hybrid)
4 Months ago
Thoughtfish GmbH - Video Games Producing Intern - unpaid (f/m/d)

Thoughtfish GmbH

Berlin, Berlin, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Hamelin, Lower Saxony, Germany (On-Site)

Germantown, Tennessee, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Cherry Hill, New Jersey, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Saratoga Springs, New York, United States (On-Site)

Haryana, India (On-Site)

Utrecht, Utrecht, Netherlands (On-Site)

Alexandria, Virginia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug