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Service Operations Coordinator

Victoria, Australia (On-site)

Service Operations Coordinator

1 Hour ago • 1-3 Years • Operations

About the job

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microsoft-office

Job Description

The Service Operations Coordinator at Tesla Australia & New Zealand will provide administrative and operational support to Service Operations, Field Service, and Collision teams. Responsibilities include managing the field ticketing system, ensuring timely resolution of requests; creating and managing purchase orders; processing invoices; developing and maintaining service process documents; acting as a point of contact for internal and external stakeholders; providing operational support to service centers; and participating in continuous improvement projects. The ideal candidate will have 1-3 years of experience in a relevant administrative or coordination role, strong communication skills, proficiency in Microsoft Office, and a 'can-do' attitude.

Must have:

Manage field ticketing system
Create & manage purchase orders
Process invoices
Develop service process documents
Excellent communication skills
Proficient in Microsoft Office

Good to have:

Customer support experience

Perks:

Employee Stock Purchase Plan (ESPP)
Parental leave
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund
Bike to work allowance
Birthday Leave & Volunteer Leave

What to Expect

Tesla is leading the charge towards sustainable energy and transportation. We're looking for a dedicated Service Operations Coordinator to join our team in Australia & New Zealand. In this role, you will play a vital part in providing administrative and operational support to our Service Operations and Field Service and Collision teams, ensuring the smooth delivery of Tesla's service programs in the region.

What You’ll Do

Manage the Service Operations field ticketing system, ensuring timely resolution and coordination of all field requests.
Communicate any blockers to ticket resolution quickly and loudly to the relevant stakeholders.
Create and manage purchase orders for goods and services, ensuring accuracy and timely processing.
Receive, validate, and process invoices to support smooth financial transactions.
Develop and maintain formal documents outlining Service processes for internal distribution.
Act as the point of contact for internal teams and external suppliers, maintaining strong relationships.
Work closely with Australian & New Zealand Service Centers, providing operational support as needed.
Participate in continuous improvement projects/initiatives to enhance service operations efficiency.
Contribute to ad hoc projects, supporting the overall success of Service Operations.

What You’ll Bring

1-3 years of experience in a relevant administrative or coordination role.
Previous experience in customer support or a customer-facing role is beneficial.
Proficient in Microsoft Office applications.
Fluent English (verbal & written).
Strong interpersonal skills for effective communication with stakeholders.
Valid Driver’s License.
'Can do' attitude with a commitment to problem-solving and continuous improvement.

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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