Developer Support Engineer

The opportunity
As a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Multiplayer Product Suite. You'll focus on assisting customers in integrating the Unified Multiplayer Services SDK and associated services into their Unity projects.

In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming to approach technically demanding challenges. You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure.

Your advanced debugging skills and experience in troubleshooting SDK integration issues will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest titles hitting the market today. You'll provide comprehensive consultations and testing for customers, and respond to critical live issues as part of an incident response team, significantly impacting the success of major game titles in today's market.

If you have senior-level experience in a fast-paced technical support environment, possess meticulous attention to detail, and are passionate about live operations, we encourage you to apply.

What you'll be doing

• Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams
• Frequently communicating with authority and clarity to both our users and internal stakeholders
• Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.
• Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
• Responding to live customer issues and incidents working as part of an incident team solving critical problems

What we're looking for

• Demonstrable experience with an object oriented programming language
• Experience either integrating third party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects
• Working familiarity with the Unity engine
• Extensive experience working with and administering Linux machines
• Working knowledge of modern cloud focused technologies and orchestration solutions (Kubernetes, GCP, Azure) & a demonstrate adaptability and eagerness to learn and work with new technologies and products regularly.

You might also have

• Experience coding in Golang and understanding of complex database structures
• Experience working with machine automation technologies such as Ansible and Puppet.
• Experience with Prometheus or similar machine data gathering and aggregation technologies.

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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