Services to Senior Refugees Program Specialist
Job Summary
Job Description
The Services to Senior Refugees Program Specialist is responsible for managing the Services to Older Refugees (SOR) program, funded by the North Carolina State Refugee Office. This role involves providing case management and integration support to older refugees (60+) in the Triangle region of North Carolina. Responsibilities include identifying and enrolling participants, creating individualized Wellness Plans, coordinating appointments, facilitating community gatherings, and providing referrals for integration support. The specialist also maintains accurate records and collaborates with community stakeholders. The role requires a commitment to World Relief's mission and values, with a focus on serving vulnerable communities.
Must have:
- Direct-service experience with vulnerable populations.
- Bachelor's degree in a relevant field.
- Proficiency with MS Office and Google Drive products.
- Mature and personal Christian faith.
- Valid driver’s license, regular access to vehicle.
Good to have:
- Graduate degree in a relevant field.
- Experience with immigrant/refugee populations.
- Proficiency in a relevant language.
- High levels of comfort with technology.
4 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
The Services to Senior Refugees Program Specialist is responsible for the execution and administration of the Services to Older Refugees (SOR) program, funded through the North Carolina State Refugee Office. The Specialist provides case management and integration support services to support the integration and wellness of older (60+) refugees in the Triangle region of North Carolina. The Specialist is responsible for program administration and ensuring full program compliance.
ROLE & RESPONSIBILITIES:
- Conduct outreach and evaluation to identify eligible program participants and enroll 30 new participants in program services annually.
- Provide multi-faceted intensive case management services to a caseload of 30 older refugees, SIVs and other Office of Refugee Resettlement eligible individuals.
- Create and implement individualized Wellness Plans in collaboration with clients enrolled in the SOR program.
- Coordinate appointments and referrals for clients including medical and mental health appointments, social services, and other community referrals.
- Provide transportation and/or arrange Medicaid transportation to medical appointments
- Facilitate community gatherings wherein older refugees can meet and engage with other members of the local community.
- Creatively engage participant interests and past experiences to design community building activities and gatherings to combat isolation and facilitate inclusion.
- Facilitate friendship “matches” between program participants and members of the community.
- Conduct continuous community outreach to identify community partners able to provide culturally and linguistical appropriate integration support services to program participants
- Provide referrals and service connections to ensure older refugees have equitable access to community and specialist services for integration support
- Provide education on naturalization process for older refugees and facilitate enrollments in ESL and/or citizenship classes to facilitate progress toward eventual citizenship
- Assist eligible older refugees to apply for N648 disability waivers to expedite naturalization process
- Maintain accurate and up to date records including case notes, case files, budgets, and reports.
- Participate in quarterly consultation with community stakeholders to facilitate creative collaboration to assist refugees in their integration journeys.
- Collaborate with other WRD client service staff to provide holistic services that maximize all core offerings for which clients are eligible.
- Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients in accordance with individual self-sufficiency plans, while honoring confidentiality.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Proficiency with MS Office and Google Drive products
- At least 2 years direct-service experience with vulnerable populations
- BA/BS in relevant field such as Social Work, Public Health, etc.
- Highly self-motivated with strong follow-through and problem-solving skills
- Proficiency with MS Office and Google Drive products
- Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments
- Flexible schedule for occasional work during early mornings, late evenings or weekends
PREFERRED QUALIFICATIONS:
- Graduate degree relevant field such as Social Work, Public Health, etc.
- At least 2 years direct-service experience with vulnerable populations
- High levels of comfort with technology, especially Zoom functions
- Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive; prefer Dynamics or other CRM experience
- Strong verbal and written communication skills
- Passionate, dynamic, and good at improvising
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Ability to work with individuals from culturally and linguistically diverse backgrounds
- Proficient in one of these languages: Arabic, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu.
- Direct service experience with immigrant and/or refugee populations
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