Site Reliability Engineer - Cloud Platform

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.

This role requires a high degree of collaboration, teamwork, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale with systems like AWS, Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.

Essential Duties And Responsibilities

• Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
• Oversee and automate the team’s growing presence in AWS
• Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc
• Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
• Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
• Create system documentation and training materials to empower and educate our fellow team members
• Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
• Enhance platform observability with helping create a self-healing approach to platform reliability
• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product